Associate Technical Account Manager

6 months ago

Bengaluru, India New Relic, Inc. Full time
Associate Technical Account Manager Associate Technical Account Manager Associate Technical Account Manager Req ID FY|S&M|#4 Location(s) Bangalore, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week) Your opportunity As a key member of our New Relic Tech hub APJ , you will be responsible for understanding a client’s business challenge and technical environment through discovery and engagement. You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. You will help drive the ‘Technical Win’ in accounts by removing all technical objections in the sales cycle through your depth of technology skills and business acumen to provide clear business value.You will be responsible to drive revenue for our New Relic platform with the support and partnership of Sales, Account Management. This is a hands-on TAM role who can go wide and deep on solution positioning, differentiation, and value during sales cycles. What you'll do Responsibilities: Develop deep expertise in New Relic products and services Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers Develop and successfully execute proof-of-concept and pilot engagements to showcase New Relic's value proposition aligned to customers' business metrics/outcomes Identify and resolve critical business/technical issues from customers, partners, and colleagues Directly contribute to achieving revenue goals set for the assigned respective territory. You will also: Collaborate as part of a broader account team to strategize and address business and technical problems Provide feedback to product management about product enhancements that can address customer needs and guide additional value Stay current on competitive analysis and market differentiation Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base. Support marketing initiatives such as speaking at industry events, user groups, conferences, and signing up customer references as well as social media campaigns. This role requires Pre-sales experience and/or in similar customer facing technical roles years desirable) Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics and visualization Strong problem-solving skills Understanding of value-based selling in customer-facing roles Passion and energy for technology and a desire to learn Willingness to Travel

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please visit

Our hiring process

Please note that visa sponsorship is not available for this position.

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is proud to be an equal opportunity employer. We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities and perspectives.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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