Senior Associate Account Manager
1 month ago
About Joveo
Joveo is a global leader in job advertising technology, driving next-gen recruitment for employers worldwide by harnessing ML to deliver the most relevant candidates in the shortest time. Powering more than 20 million jobs daily, we are changing how recruitment media buying is done. We are on a mission to deliver the right job to everyone worldwide.
This has never been more important. It's not just about talent deployment, it's about saving lives and families
We are growing blazing fast and are backed by marquee investors like Nexus Ventures Partners. We were featured in Forbes Magazine's Best Startup Employers 2020 and Inc. Magazine's List of America's Fastest-Growing Private Companies 2021.
Our Team
A career at Joveo will challenge and engage you. As a growing global business, we can offer opportunities to expand your skills and develop your career. Visit our Hyderabad or Bangalore offices, and you'll find many passionate employees helping people around the globe find their dream job. The pace here is fast, the atmosphere is fun, and a passion for connecting people to their jobs is a common thread that ties us together. It truly is a unique and rewarding environment.
Work-life balance is essential to our culture. We offer a competitive salary, great mentors, a benefits package, quarterly offsites, workstations, and surprise holidays.
About The Role
We are seeking a dynamic and experienced Senior Associate Account Manager to join our team. The Senior Associate Account Manager will play a crucial role in fostering strong relationships with our clients, understanding their needs, and ensuring the successful implementation and utilization of our HR technology solutions.
Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for assigned clients, building strong, long-lasting relationships.
- Understand clients' business objectives and align our solutions to meet their needs effectively.
- Proactively engage with clients to identify opportunities for upselling or cross-selling additional products or services.
Implementation and Onboarding:
- Lead the implementation and onboarding process for new clients, ensuring a smooth transition and successful integration of our HR technology solutions.
- Collaborate with internal teams, including implementation specialists and technical support, to deliver exceptional service and support to clients.
Training and Support:
- Provide comprehensive training sessions to clients on how to use our HR technology platform effectively.
- Offer ongoing support and guidance to clients, addressing any questions or concerns they may have and troubleshooting technical issues as needed.
Account Management:
- Monitor client usage and engagement with our platform, identifying opportunities to optimize their experience and drive increased value.
- Proactively identify and address any potential issues or challenges that may arise, ensuring client satisfaction and retention.
- Escalation Management - Be an owner and take ownership of any incoming escalation, prioritise and translate the problem statement to internal stakeholders , coordinate and collaborate between client and internal teams until resolution is achieved.
Collaboration and Communication:
- Work closely with cross-functional teams, including sales, product development, and customer success, to ensure alignment and collaboration in delivering exceptional service to clients.
- Provide regular updates and reports on client activity, feedback, and opportunities for improvement to internal stakeholders.
Qualifications:
- Proven experience in account management or client-facing roles, preferably within the HR technology industry.
- Strong understanding of HR processes and technologies, with the ability to effectively communicate technical concepts to non-technical audiences.
- Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Demonstrated ability to manage multiple client accounts and prioritize tasks effectively in a fast-paced environment.
- Problem-solving mindset and a proactive approach to addressing client needs and challenges.
- Proficiency in CRM software and Microsoft Office Suite.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development and career growth within a rapidly expanding company.
- Dynamic and collaborative work environment with a focus on innovation and continuous improvement.
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