Technical Account Manager
2 weeks ago
Technical Account Manager
Bangalore, India | Technical Support Share positionAt JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?
We are looking for a talented and experienced Technical Account Manager to enable outcome-focused engagements with JFrog customers ,focusing on three aspect
To Accelerate adoption of the product and value realizationTo explore new opportunities of expansion by understanding the scope of customer use cases To enhance customer loyalty.As a Technical Account Manager at JFrog you will have the below responsibilities...
Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog PlatformProvide Service to JFrog Sales team by focusing on customers’ strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelinesWork with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfully Focus on NPS/CSAT and Customer Lifetime Value .Monitor the customer health and their perception of JFrog brand by becoming a Platform Health Expert. By effectively communicating technical knowledge and Operational Excellence to customers on best practice and ensure they maintain a healthy platform Be first point of escalation Develop full understanding of JFrog platform , Including The value proposition and sales messaging Out of box reporting where neededTo be a Technical Account Manager at JFrog you need...
8+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery3+ years of experience is Software industry preferably in SaaS companies Ability to effectively liaise with customers and regional teams/leadership.Ability to effectively present technical presentationsFlexibility in working hours to accommodate our global presence Understanding Linux commands would be add on-
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Technical Account Manager
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Technical Account Manager
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Technical Account Manager
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Bengaluru, India CAST Full timeTitle: Technical Account ManagerLocation: BangaloreTechnical Account ManagerCAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and...
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Technical Account Manager
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Bengaluru, India CAST Full timeTitle: Technical Account ManagerLocation: BangaloreTechnical Account ManagerCAST is the software intelligence category leader. CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and...
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