Technical Account Manager

2 weeks ago

Bengaluru, India Amagi Full time

About Amagi

Amagi is a global leader in cloud-managed services for the Streaming TV and Broadcast TV industry. Amagi

enables TV networks and content owners to distribute and monetize their content. Amagi’s clients include premium

networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks,

Viceland TV, MGM, ShortsTV, Yahoo Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks

and more.

Amagi pioneered the use of cloud technologies in the broadcast industry, and today manages 350+ channels with

deployments in more than 40 countries. Amagi is an advanced tier partner of Amazon Web Services (AWS), and

works on the latest cloud technologies that are shaping the media and entertainment industry. Amagi has sales

offices in New York, Los Angeles and London, and operations centre in New Delhi, and an innovation centre in

Bangalore. For more information, visit www.amagi.com.

The Role

As a Technical Account Manager, you are responsible for the technical implementation of all projects assigned to

you. You are the primary contact for the client on all technical matters, and you function as an intermediary between

the client and the different departments within Amagi.

The broadcast, Digital and Linear industries will be your playground, where you can apply your affinity for high-tech,

software products. We offer state-of-the-art, global leading software solutions in a fast-changing industry. With

thousands of drivers, highly advanced features, and a proven track record, our products offer best-of-breed end-to-

end solutions. You can become part of this winning team and apply your skills to further expand our success around

the globe.

Tasks and Responsibilities

• Manage technical portfolio of various clients (Broadcast, Digital (OTT), Linear)

• Drive positive relationships with clients at various levels

• Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed

Service Level Agreements

• Ensure all bugs or feature requests are tracked and progressed in a timely manner correctly managing

client expectations

• Build strong relationships cross functionally with Product, Engineering, Client Solutions

• Manage all technical projects carried out with clients from inception to completion

• Prepare and perform training of clients and colleagues after key deployments and implementations

• Build and document knowledge about client’s business

• Identify any training/knowledge needs for clients and colleagues

• Be responsible for undertaking project work across the team as required – participation in reference groups,

training and testing on new functionality

Requirements

• 10+ years or equivalent of related customer management experience

• Experience of Complex Solutions

• Technically sound in Cloud, Microservices architecture

• Understands SaaS / PaaS

• Proven track record working in a team environment

• Proven experience of technically managing complex solutions with Tier-1 clients

• Excellent account management skills and competency

Professional and Personal Qualifications

• Excellent communication skills

• Excellent Customer Management & negotiation skills

• Excellent leadership skills

• University Degree in electrical or computer engineering or Equivalent experience

• Highly knowledgeable in Account / Customer Management

• Knowledge of Broadcast, Digital, Linear or SSAI is mandatory

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