Customer Relationship Executive

3 weeks ago


Dombivli, Maharashtra, India Vigneto Full time

Location: Delhi

Job Type: Full-time, Hybrid

Company Description

Vigneto is a premium D2C tableware brand that offers the best-in-class tableware products inspired by Indian taste and aesthetics. Our mission is to create exceptional products that elevate your dining experience.

Duties and responsibilities:

  • Handle B2C and B2B customer queries / issues / concerns / feedback / grievances over phone, email, WhatsApp, and social media
  • Convert queries / leads into orders
  • Coordinating with different marketplaces such as Amazon, Nykaa etc for promoting sales of the products
  • Partnering with new restaurants, event management companies, retailers and corporate gifting clients
  • Manage customers queries in their preferred language i.e., English or Hindi
  • Communicate with a premium customer base in an efficient manner
  • Understand the category of tableware and home décor quickly
  • Help customers with technical & billing related queries
  • Coordinate with other teams to make sure customer' queries are resolved
  • Regular follow-up & updates to customers

Desired Candidate Profile:

  • Excellent communication (English & Hindi) and negotiation skills
  • Should have good work ethics and calm attitude
  • Should be able to manage escalations and queries efficiently


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