Service Relationship Manager

2 weeks ago

Dombivli, Maharashtra, India beBeeExecutive Full time ₹ 12,00,000 - ₹ 20,00,000
Client Servicing Executive

We are seeking an exceptional Client Servicing Executive to be the face of our organization. This role requires a professional with excellent communication and interpersonal skills, who can build strong relationships with clients through regular interactions via phone, email, or meetings.

The ideal candidate will have a graduate degree from any discipline and preferably an MBA in Marketing or Advertising and Communications or Media. A minimum of 2-4 years of client servicing experience in an advertising agency is also required.

This position involves collaborating with internal teams and clients to provide the best possible options through ideation meetings. The successful candidate will also be responsible for coordinating with creative teams to ensure smooth project execution, proofreading assignments, and conducting quality checks before sending them to clients.

Key responsibilities include:

  • Building strong relationships with clients through regular interactions.
  • Responding promptly and professionally to client inquiries and providing timely solutions.
  • Collaborating with internal teams and clients to provide the best possible options.
  • Coordinating with creative teams to ensure smooth project execution.

The successful candidate will also be responsible for identifying opportunities to engage clients and provide value-added experiences that meet their expectations. Foster long-term relationships with clients by delivering exceptional communication and service. Explore new business opportunities through referrals from existing clients. Maintain accurate records of client contracts and communicate updates to senior management as needed.

The ideal candidate will possess excellent communication and interpersonal skills, the ability to work under pressure and meet deadlines, willingness to think creatively and continuously learn, teamwork and collaboration skills, creativity, initiative, and commercial awareness, and strong analytical skills and updated industry knowledge.

This is an exciting opportunity to join our team and contribute to the growth and success of our organization.

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