PhonePe (Merchant Help Desk) Process

6 months ago


Navi Mumbai, India Perfect Recruits Full time

As a PhonePe Merchant Help Desk Executive, your primary responsibility will be to provide assistance and support to merchants who use the PhonePe platform for their business transactions.

Key Responsibilities:

  • Handle inbound calls and emails from merchants who require assistance with their PhonePe transactions.
  • Provide prompt and accurate resolution of merchant queries and complaints, while adhering to PhonePe's quality standards.
  • Liaise with other internal teams to resolve complex issues and provide timely feedback to merchants.
  • Ensure that all merchant queries are logged and tracked to closure within the defined turnaround time.
  • Stay up-to-date with PhonePe's products, services, policies, and procedures to provide accurate information to merchants.
  • Escalate unresolved issues to the appropriate team or management as required.


Shift Timing : Day Rotational

Working Days: 6

Shift window: 7am to 12am (home drop)

Week Off : one rotational off

Grad/Undergrad with minimum 1 year customer service exp. is mandatory.

Good Communication.


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