Customer Service Representative

2 days ago


Navi Mumbai, Maharashtra, India Perfect Recruits Full time

At Perfect Recruits, we are seeking a highly skilled Customer Service Representative to join our team in providing exceptional support to merchants using the PhonePe platform.

The ideal candidate will be responsible for handling inbound calls and emails from merchants, providing prompt and accurate resolutions to their queries and complaints while adhering to PhonePe's quality standards. Key responsibilities include:

  • Resolving merchant queries and complaints via phone or email
  • Liaising with internal teams to resolve complex issues and provide timely feedback to merchants
  • Logging and tracking merchant queries to closure within defined turnaround times
  • Staying up-to-date with PhonePe's products, services, policies, and procedures
  • Escalating unresolved issues to the appropriate team or management as required

We offer a competitive salary of ₹5 lakhs per annum (approximately $6,700 USD) and a dynamic work environment that encourages growth and development. The role requires a Grad/Undergrad degree with at least one year of customer service experience. Good communication skills are essential for success in this position.

In addition to the attractive compensation package, you will enjoy working in a Day Rotational shift schedule with 6 working days and a rotational off. Your hard work and dedication will be recognized and rewarded through various benefits and opportunities for advancement.



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