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Head of Sales

3 months ago

Mumbai, Maharashtra, India timesjobs Full time
We are hiring for the Head of D2C Sales for an FMCG Firm. Job description as below -


Overseeing the implementation and maintenance of the CRM system, including ensuring it's integrated with other business systems and that customer data is managed effectively.

Collaborating with teams across the business to improve the customer experience, including developing and enhancing customizations, optimizations, and best practices.

Taking care of monthly target sales numbers deliveries and working closely with marketing to create opportunities to enhance the CRM platform and its integrated systems, and to develop marketing techniques to drive new customers.

Training customer service teams on the CRM software and working with them to ensure the CRM is being used to optimize customer value.

Collecting and analyzing customer data, and using the CRM system to manage relationships.
Developing new ways to meet customers' needs, and suggesting new methods to address them.
Building workflows to streamline sales and marketing processes, and dynamizing existing workflows and strategies.
Tracking marketing metrics and trends, and conducting market research to follow trends and competition.
Creating and executing retention campaigns to deliver increased purchase frequency and value.
Planning, managing, and negotiating multiple digital campaigns with third parties where necessary.

Designed Training Plan as per Quality Audit findings and ensured execution as per timelines Understanding customer needs and requirements to develop effective quality control process.

Digitalization and Automation to build efficiency and reduce workload.
Business Intelligence Inputs and Value Addition for Process Improvement.
Standardize SOPs basis client deliverables and implementation
Creating and defining risks contingencies and plans.
Implementation of QC tools for various types of analysis.
Preparing Business review decks for monthly and quarterly analysis.
Week on week review with Agents on Quality Scores to find the gap and bridge them.