Regional Service Manager

3 weeks ago

Kerala India, India Getinge Full time

Job OverviewHandle service-related activities in the region.Each organization shall establish the appropriate authority, and interrelation of all personnel who manage, perform, and assess work affecting quality, and provide the independence and authority necessary to perform these tasks.Job Responsibilities and Essential Duties:Communicate with Team Members on daily basis regarding their requirements.Discussion on Service calls with FSE/SP on case-to-case basis Monitoring Coordination with logistic Team for Spare Part MovementCoordination with back-office Team for fulfilling FSE / SP's requirement.Discussion with SD, ZSH & PTS on critical Issues (on case-to-case basis)Contract & Payment follow up with FSE, SP & CustomersTo Attend Negotiation Meeting with customerCustomer visit within region to address customer Queries & Contract /Spare Parts NegotiationTo Arrange FSE / SP with sales Team for presale discussion /Site InspectionTo Arrange FSE / SP for Project work as & when requiredTo Arrange FSE /SP to warehouse for removing spare parts from demo unit to fulfill customer's urgency (in case spare parts is not available in stock) / to replace parts in ship hold Equipment.Printouts and copies of this document must be checked for validity and correctness before useTemplate SSU-SOP-01007-C rev1FSEs Expense & Attendance ApprovalForwarding Sales Lead to the sales TeamSurprise visit on Field to check whether FSEs are using appropriate Safety gears while working on Equipment.FSE/SP Review on following Parameter on Monthly basis:1) Contract Penetration2) Outstanding Collection3) PM Completion Status4) FSCA Completion Status5) Recertification Status6) Tools Calibration Status7) Consumable Promotion8) Customer Feedback Collection Status9) Returnable Warehouse Clearance10) Credit Note Status11) Service Call Logging12) Correct Logging of Working / Admin hrs in Oxando13) Availability of safety gears with FSEBuild Quality into all aspects of their work by maintaining compliance to all quality requirements.Minimum RequirementsGraduate with relevant technical backgroundPreferred diploma or Degree in any engineering streamMinimum 7 years of work experience on medical equipmentKnowledge of MS OfficeRequired Knowledge, Skills, and AbilitiesCustomer relationship managementInterpersonal skillsReady for travel in the regionAbility to motivate and influence people. Strong impact and presenceSupervision/Management of OthersManaging the team

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