Business Development Associates
3 weeks ago
We are looking for a confident and customer-focused Customer Relationship Manager (CRM) – Sales to join our dynamic team. This role is central to driving new business, nurturing high-value client relationships, and converting leads into successful projects. The ideal candidate should have experience in luxury sales or client servicing, excellent communication skills, and a strong sense of ownership.
Key Responsibilities: Sales & Lead Management:
- Handle inbound and outbound client inquiries via phone, WhatsApp, email, and social media.
 - Convert qualified leads into sales by understanding client needs and showcasing company offerings.
 - Conduct client meetings (virtual or in-person), presentations, and follow-ups to close deals.
 - Maintain lead pipeline and track interactions using CRM software or Excel tools.
 
Client Relationship Management:
- Act as the primary point of contact for prospective clients through the sales journey.
 - Build and maintain long-term relationships with clients to ensure repeat and referral business.
 - Provide personalized consultation to clients regarding services, packages, and offerings.
 
We are looking for a confident and customer-focused Customer Relationship Manager (CRM) – Sales to join our dynamic team. This role is central to driving new business, nurturing high-value client relationships, and converting leads into successful projects. The ideal candidate should have experience in luxury sales or client servicing, excellent communication skills, and a strong sense of ownership.
Key Responsibilities: Sales & Lead Management:
- Handle inbound and outbound client inquiries via phone, WhatsApp, email, and social media.
 - Convert qualified leads into sales by understanding client needs and showcasing company offerings.
 - Conduct client meetings (virtual or in-person), presentations, and follow-ups to close deals.
 - Maintain lead pipeline and track interactions using Excel or tool.
 
Client Relationship Management:
- Act as the primary point of contact for prospective clients through the sales journey.
 - Build and maintain long-term relationships with clients to ensure repeat and referral business.
 - Provide personalized consultation to clients regarding services, packages, and offerings.
 
Coordination & Collaboration:
- Work closely with internal departments (planning, creative, production) to develop proposals and quotes.
 - Collaborate with the marketing team to align sales pitches with current campaigns.
 - Gather feedback and insights from clients to improve service offerings.
 
Reporting & Documentation:
- Maintain accurate records of all sales activities, client interactions, and feedback.
 - Provide weekly/monthly sales reports to the management team.
 - Assist in developing pricing strategies and market positioning based on client trends.
 
Desired Candidate Profile:
- Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.
 - Fresher - 2 years of proven experience in sales, client servicing (preferably in luxury weddings, hospitality, or lifestyle services).
 - Excellent verbal and written communication skills in English and Hindi.
 - Strong interpersonal and persuasion skills.
 - Highly organized, target-driven, and proactive in approach.
 - Comfortable with CRM tools, Excel, and digital communication platforms.
 - Professional grooming and a client-facing personality.
 
What We Offer:
- Work with high-profile clients and luxury events.
 - Competitive salary with performance-based incentives.
 - A collaborative and growth-driven work culture.
 - Opportunity to be part of a fast-growing brand in the luxury wedding space.
 
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