Key Account Manager

4 weeks ago

Hyderabad Telangana India, Telangana Mindlabs Full time

About:

At Mindlabs, we specialise in providing comprehensive and innovative solutions to optimise your supply chain processes and ensure seamless operations. With years of experience and a team of industry experts, we are dedicated to enhancing the efficiency and transparency of your cold chain from end to end.

Our state-of-the-art temperature and humidity monitoring technologies, location tracking capabilities and data-driven approach empower businesses to make informed decisions, identify potential bottlenecks, and reduce risks. We understand that a well-managed supply chain is the backbone of any successful enterprise, and we are committed to helping you achieve unparalleled operational excellence.


Responsibilities:

  • Respond promptly to customer queries and ensure effective resolution.
  • Understand customer requirements and coordinate with the technical team to communicate needs clearly.
  • Conduct site visits and build strong, long-term relationships with clients.
  • Gain in-depth knowledge of the company’s products and deliver effective training to customers.
  • Manage onboarding of new clients, ensuring detailed product walkthroughs and support during setup.
  • Follow up with customers during trial periods to ensure satisfaction and address issues.
  • Coordinate with in-house Field Engineers or third-party contract engineers for installations as required.
  • Manage timely dispatch of devices based on customer requirements.
  • Ensure high levels of customer satisfaction through excellent support and proactive communication.


Qualifications:

  • Strong verbal and written communication skills.
  • Sound understanding of GPS technology and web-based applications.
  • Familiarity with vehicle telematics systems.
  • Educational background in Electronics, ITI, or Information Technology-related disciplines.
  • At least one year experience in Key Account Management
  • Strong project management skills
  • Proficiency in CRM and Office tools


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