Key Account Manager
9 hours ago
Purpose of the Job
Responsible for end-to-end telecom & connectivity needs of a set of 50-60 accounts in the Mid-Market / Corporate segment within a defined geography.
Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.
Deliverables
Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs
Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue
Augment solution selling, and drive new product penetration in emerging markets
Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.
Ensure the account business target achievement on: Order booking, Revenues, Collections, New Account identification and Churn control
Major Challenges
To work in alignment with processes on Data and Voice
To work on retention of existing revenue as well and grow new products.
Account Penetration & Product Penetration
Demonstrate (Key competencies)
Understanding of technology
Customer Service Orientation
Key Account Planning & Management
Executive Presence – ability to handle CXO discussions
Commercial Acumen
Ability to devise creative ideas to attract the target customer's attention
Regular Follow –up
Educational Requirement
MBA or equivalent
Preferred
3+ years of B2B Sales Experience in Telecom/ Technology domain
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