Manager/Sr Manager- IT CRM and Complaints Applications

8 hours ago


Mumbai Maharashtra India, Maharashtra Bharti AXA Life Insurance Full time

Company Description:

Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and convenience for our customers. Recognized as a Great Place to Work for four consecutive years, we foster a positive work environment.


Job Description:

We’re looking for a dynamic, detail-driven Manager / Sr. Manager to lead CRM and Complaint system projects with energy, efficiency, and end-to-end ownership.


Location- Malad, Mumbai

Designation- Manager/Sr Manager- IT CRM and Complaints Applications


Key Responsibilities:

  • Hands on knowledge on Life Insurance Business processes and policy life cycle.
  • Should be a part of IT team or POC of the functional department who liaise with IT team for any system requirement or Change Request.
  • Should have knowledge of SDLC.
  • Overall knowledge of Life Insurance domain with depth knowledge of Post Issuance journeys and process.
  • Someone involved in production support would be given preference.
  • Should have knowledge of JIRA or other ticketing and project management tools.
  • Good communication skills.
  • Should be able to handle queries and route it correctly at L1 level.


Technical Skills :

  • SQL queries
  • VAPT risk and mitigation
  • .Net ( Desirable)


Qualifications & Experience:

  • 7+ years of experience Post Qualification.
  • Should have an excellent production support skill, which should include resource and time management ability.
  • Should have the ability to work under pressure and manage stakeholders expectations.


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