Complaint Handling Engineer

13 hours ago


Pune Maharashtra India, Maharashtra Tata Elxsi Full time

Business Overview:Tata Elxsi is among the world’s leading providers of design and technology services across industries, including Automotive, Broadcast, Communications, and Healthcare. Tata Elxsi is helping customers reimagine their products and services through design thinking and the application of digital technologies such as IoT (Internet of Things), Cloud, Mobility, Virtual Reality, and Artificial IntelligenceQualification –• Bachelor or Master of Science, preferably: Biomedical, Mechanical Engineering, Biotechnology, Biochemistry, Pharmacy or similarExperience-• At least 3 to 5 years of experience including experience in leading teams and managing daily operations, preferably in complaint management• Experience in complaint database such as SAP, Trackwise, Salesforce etc. • Holds knowledge of monitoring and tracking of report submission in accordance with related standards, regulatory timelines• Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint)Key Responsibilities-• Medical devices Complaint handling- Complaint processing including Complaint Intake, Product details, Triage, Decision tree, Complaint closure• Vigilance reporting• IMDRF and FDA coding's• Complaint investigation• Due diligence• Mailbox monitoring and handlingResponsibilities may include the following and other duties may be assigned • Evaluates incoming complaint information and maintains the record in the electronic database• Performs follow up activities to obtain additional information. Use and maintain database(s), provide analysis and trending data all on complaints. • Determines Reportability of complaints to regulatory bodies. • Identify and document appropriate complaint categories to assure trend accuracy within the complaint database. • Writes investigation summaries based on technical product analysis information provided• Prepare and submit the MedWatch-3500A Report, MIR Report, Initial, Follow-up, and Final Reports to the respective competent authorities in compliance with regulations, guidelines, and the required timeframe.• To check the customer feedback and initiate follow-up for additional information• Performed coding activities on the assigned projects with timelines and efficiency.• Assure the accuracy, integrity, completeness, and consistency of all product complaint investigations of MDR and other Vigilance reports.• Performed QC on all types of records and other related duties as directed by management• Ensures record documentation is maintained in a constant state of audit readiness per internal policies.• Liaison with groups who perform additional investigation and who prepare written record of investigation. • Interact with Technical Service, Manufacturing, R&D, and Quality Assurance, as needed, during the course of complaint processing. • Provide basic technical expertise and assistance in handling complaints to comply with current FDA and International reporting



  • Pune, Maharashtra, India Tata Elxsi Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Business Overview:Tata Elxsi is among the world's leading providers of design and technology services across industries, including Automotive, Broadcast, Communications, and Healthcare. Tata Elxsi is helping customers reimagine their products and services through design thinking and the application of digital technologies such as IoT (Internet of Things),...


  • Pune, Maharashtra, India foundit Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Business Overview:Tata Elxsi is among the world's leading providers of design and technology services across industries, including Automotive, Broadcast, Communications, and Healthcare. Tata Elxsi is helping customers reimagine their products and services through design thinking and the application of digital technologies such as IoT (Internet of Things),...


  • Pune, Maharashtra, India Tata Elxsi Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    KEY JOB REQUIREMENTS: In this role, you will be successful, if you have:Qualification • Bachelor or Master of Science, preferably: Biomedical, Mechanical Engineering, Biotechnology, Biochemistry, Pharmacy or similarExperience: • At least 3 to 5 years of experience including experience in leading teams and managing daily operations, preferably in...


  • Pune, Maharashtra, India Cyient Full time US$ 90,000 - US$ 1,20,000 per year

    •5-6 years' experience in professional experience in medical device regulatory , Experience with systems for quality management, product development, and follow-up of procedures.•Responsible for Quality compliant Investigation.• Evaluation of compliant event and device allegation of customer and determine adverse event or report failure.•...


  • Pune, Maharashtra, India Fine Handling & Automation Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionFine Handling & Automation Pvt. Ltd. develops high-quality handling equipment for various industries to improve productivity and make handling effortless for operators. With a focus on designing and developing technically superior handling solutions and grippers, the company has a track record of implementing a wide range of handling...


  • Mumbai, Maharashtra, India, Maharashtra Bharti AXA Life Insurance Full time

    Company Description:Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and...


  • Pune, Maharashtra, India Job express Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Designation : Sales EngineerDepartment & Location: Sales /Pune , Mumbai, Chennai or HydExperience : 2 years+Profile A Graduate Mechanical Engineer with 2 to 5 years of experience in Sales Experienced in Capital Goods sales through Direct and Channel partners Be well aware of the industry spread in the region and have a good network base Should be...


  • Pune, Maharashtra, India HR Innovation Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Post- Sr Quality EngineerExperience yrsContact Email - Diploma / Degree in MechanicalLocation Pune chakanJDExperience in sheet metal company with IATF , ISO , QMS , MR KNOWLEDGE , QUALITY DOCUMNTATION , CUSTOMER COMPLAINT HANDLING , QUALITY TEAM HANDLING.


  • Pune, Maharashtra, India HD Management Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JD1. Handling customer complaints2. Lead customer audits & NPI3. Lead engineering change management4. Lead team & quality risk controlling5. Product failure analysis6. Problem-solving, customer handling


  • Pune, Maharashtra, India ANJALI TION Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Oversee and maintain QMS per ISO 9001 & IATF 16949,manage audits, ensure product quality, drive continuous improvement,handle customer complaints, lead quality team, maintain documentation, and collaborate with production, engineering, and suppliers.Provident fund