CRM Manager
3 weeks ago
BUSINESS: CIRCOR Industrial
LOCATION: Mumbai
DIRECT REPORTING: Sr. Manager Data Analytics FUNCTIONAL REPORTING: Commercial Excellence
POSITION DETAILS
Position Summary
Position Title: CRM Manager
The primary focus of this role is to drive growth through effective use of CRM systems by developing and executing strategies to manage customer relationships, enhance customer satisfaction with key focus on delivering value to the customers in terms of Commercial Excellence.
Principal Activities (in order of importance) CRM Strategy and Execution:
- Design and implement CRM Strategies to Drive Customer Satisfaction and enhance User experience
- Lead or participate in worldwide, cross-functional teams to address business or systems issues relevant to CRM
System Configuration:
- Configure CRM as per agreed strategy and drive to accelerate its usage across business
- Driving continuous improvement in CRM related processes from quote to cash
- Modify existing approval process (Commercial DOA) workflow as per proposed changes
- Responsible for Master Data Management (MDM) within CRM and connected systems / tools
- Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used
System Management:
- Administer and Optimize CRM platform (e.g. MS Dynamics)
- Ensure data accuracy, segmentation, and integration with ERP and other systems
- Train and support internal teams on CRM usage and best practices
- Become single point of contact and super-user / admin for CRM.
Customer Data & Insights:
- Analyze Customer Data to identify Trends, behaviors, and opportunities.
- Develop or implement Dashboards / visualizations within dynamics for Sales Leaders, Product Line Managers, Sales Managers, Market Managers, Finance Teams, and Top Management
- Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Maintain tools &scorecards to track key metrics and value captured.
Knowledge Skills& Abilities
- Show a strong ability to solve problems creatively, through innovation & process re-engineering
- Good inter-personal, organizational, time management and analytical skills
- Manage multiple priorities; both as an independent problem solver and as a team player
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group / with all levels of management.
- Knowledge of integration between CRM and SAP systems(e.g., SAP)
- Familiarity with manufacturing sales processes
Education & Experience
- Degree in business administration (international business) or industrial engineering or an equivalent qualification
- Minimum 8 years of experience in a configurator / administrator role in CRM (MS Dynamics or equal)
- Technical proficiency in MS – Office suite with MS-Excel and MS-Power App is preferred
- Experience in Commercial processes
Work Environment & Benefits
- Office-based with flexibility for remote work
- Competitive salary and benefits including health insurance, retirement plans, and professional development support
-
Project Manager
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra Lighthouse Learning Group Full timeJOB DESCRIPTION – Project Manager – CRM ABOUT LIGHTHOUSE LEARNINGIndia's leading Early Childhood & K-12 Education company – Lighthouse Learning (formerly known as EuroKids International), is committed to delivering the Joy of Learning to students in the early childhood education and K12 segments. With its portfolio of brands - EuroKidsPreschool,...
-
Assistant Manager – CRM
2 weeks ago
Pune, Maharashtra, India, Maharashtra Amit Enterprises Housing Ltd. Full timeExperience: 8–10 years in CRM or post-sales operations within real estateRole OverviewExecute and supervise day-to-day post-sales operations across collections, registration, banking coordination, and possession management. Support Head – CRM in driving KPIs and ensuring seamless coordination across teams.Key Responsibilities• Oversee timely...
-
Assistant Manager
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra Tata CLiQ Fashion Full timeRole Description: We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...
-
Head - CRM
2 weeks ago
Pune, Maharashtra, India, Maharashtra Amit Enterprises Housing Ltd. Full timeExperience: 15+ years in CRM domain within real estateRole OverviewLead and elevate AEHL’s CRM vertical by establishing and scaling end-to-end post-sales operations — from banking, registration and collections to possession and customer engagement.Key Responsibilities• Implement SOPs for post-sales operations including billing, collections,...
-
Assistant Manager
2 weeks ago
Mumbai, Maharashtra, India, Maharashtra Narang Realty Full timeJob descriptionRole & responsibilities :Client Relationship Management: Build and maintain strong relationships with clients, addressing their queries and concerns from booking formalities to possession. Act as the primary point of contact for client communications post-sales.Post-Sales Activities: Handle the entire CRM lifecycle, including demand letters,...
-
CRM & Sales- Executive
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra Wellbeing Nutrition Full timeWe’re Hiring: CRM & Sales Executive (CRM & Sales)We’re looking for a motivated and dynamic professional to take charge of both sales and customer relationship management for our brand. This role is hands-on, combining direct sales responsibilities with the management of customer data and interactions to ensure every opportunity is maximized.What You’ll...
-
CRM & Sales- Executive
3 weeks ago
Mumbai, Maharashtra, India, Maharashtra Wellbeing Nutrition Full timeWe’re Hiring: CRM & Sales Executive (CRM & Sales)About the RoleWe’re looking for a CRM & Sales Executive who will take ownership of both customer relationship management and revenue growth. This role isn’t about cold calling — it’s about nurturing leads, building loyalty, and driving sales through customer insight and engagement.What You’ll...
-
Senior Executive – CRM
2 weeks ago
Pune, Maharashtra, India, Maharashtra Amit Enterprises Housing Ltd. Full timeSenior Executive – CRMExperience: 3–6 years in customer service, collections, or documentation in real estateRole OverviewExecute day-to-day post-sales activities including banking coordination, collection follow-ups, registration documentation, and possession scheduling.Key Responsibilities• Prepare demand letters and track installment...
-
Mumbai, Maharashtra, India, Maharashtra Bharti AXA Life Insurance Full timeCompany Description:Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and...
-
Senior CRM
3 weeks ago
Pune, Maharashtra, India, Maharashtra T&N Business Services Full timeWe are seeking a highly experienced and motivated Senior CRM & CPQ Consultant to join our dynamic team in Pune. In this pivotal role, you will leverage your deep expertise in CRM platforms and Configure, Price, Quote (CPQ) solutions to design, implement, and optimize our customer relationship management processes.Role : Senior CRM & CPQ ConsultantLocation:...
