Head - CRM
3 weeks ago
Experience: 15+ years in CRM domain within real estate
Role Overview
Lead and elevate AEHL’s CRM vertical by establishing and scaling end-to-end post-sales operations — from banking, registration and collections to possession and customer engagement.
Key Responsibilities
• Implement SOPs for post-sales operations including billing, collections, registrations, changes, and possessions.
• Drive team performance to achieve monthly targets for collections, registrations, and handovers.
• Lead customer conflict resolution with tact, empathy, and professionalism.
• Engage with homeowners, tenants, and landlords for account reconciliation and recovery.
• Collaborate with Legal, Finance, Sales, and Engineering teams to streamline processes.
• Ensure accuracy of data and documentation in the CRM ERP system.
• Build and mentor a high-performing CRM team with accountability metrics.
• Identify process improvements to enhance customer satisfaction.
• Prepare MIS reports and monthly forecasts.
Candidate Profile
• Minimum 15 years of CRM experience in real estate.
• Strong command over post-sales processes: billing, collections, registration, possession, documentation.
• Excellent conflict management and interpersonal skills.
• ERP proficiency mandatory (Farvision, Hi Rise, Zoho, Salesforce or equivalent).
• Fluent in English and Marathi.
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