Head - CRM

3 weeks ago


Pune Maharashtra India, Maharashtra Amit Enterprises Housing Ltd. Full time

Experience: 15+ years in CRM domain within real estate


Role Overview

Lead and elevate AEHL’s CRM vertical by establishing and scaling end-to-end post-sales operations — from banking, registration and collections to possession and customer engagement.


Key Responsibilities

•⁠ ⁠Implement SOPs for post-sales operations including billing, collections, registrations, changes, and possessions.

•⁠ ⁠Drive team performance to achieve monthly targets for collections, registrations, and handovers.

•⁠ ⁠Lead customer conflict resolution with tact, empathy, and professionalism.

•⁠ ⁠Engage with homeowners, tenants, and landlords for account reconciliation and recovery.

•⁠ ⁠Collaborate with Legal, Finance, Sales, and Engineering teams to streamline processes.

•⁠ ⁠Ensure accuracy of data and documentation in the CRM ERP system.

•⁠ ⁠Build and mentor a high-performing CRM team with accountability metrics.

•⁠ ⁠Identify process improvements to enhance customer satisfaction.

•⁠ ⁠Prepare MIS reports and monthly forecasts.

Candidate Profile

•⁠ ⁠Minimum 15 years of CRM experience in real estate.

•⁠ ⁠Strong command over post-sales processes: billing, collections, registration, possession, documentation.

•⁠ ⁠Excellent conflict management and interpersonal skills.

•⁠ ⁠ERP proficiency mandatory (Farvision, Hi Rise, Zoho, Salesforce or equivalent).

•⁠ ⁠Fluent in English and Marathi.




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