Senior Executive – CRM

3 weeks ago


Pune Maharashtra India, Maharashtra Amit Enterprises Housing Ltd. Full time

Senior Executive – CRM

Experience: 3–6 years in customer service, collections, or documentation in real estate


Role Overview

Execute day-to-day post-sales activities including banking coordination, collection follow-ups, registration documentation, and possession scheduling.


Key Responsibilities

•⁠ ⁠Prepare demand letters and track installment collections.

•⁠ ⁠Coordinate with banks for loan disbursements and payment tracking.

•⁠ ⁠Assist customers with registration and possession formalities.

•⁠ ⁠Update customer data and maintain communication logs in ERP.

•⁠ ⁠Respond promptly to customer calls and emails.

•⁠ ⁠Generate MIS reports for management and audits.

•⁠ ⁠Coordinate for NOCs, dues clearance, and handover readiness.

•⁠ ⁠Escalate unresolved issues to Assistant Manager – CRM.

Candidate Profile

•⁠ ⁠Graduate in Commerce or Business Administration.

•⁠ ⁠3–6 years of experience in real estate or customer service.

•⁠ ⁠Understanding of banking, registration, and possession processes.

•⁠ ⁠Proficiency in CRM ERP and MS Excel.

•⁠ ⁠Strong communication and interpersonal skills.

•⁠ ⁠Languages: English and Marathi.



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