Senior Executive – CRM
3 weeks ago
Senior Executive – CRM
Experience: 3–6 years in customer service, collections, or documentation in real estate
Role Overview
Execute day-to-day post-sales activities including banking coordination, collection follow-ups, registration documentation, and possession scheduling.
Key Responsibilities
• Prepare demand letters and track installment collections.
• Coordinate with banks for loan disbursements and payment tracking.
• Assist customers with registration and possession formalities.
• Update customer data and maintain communication logs in ERP.
• Respond promptly to customer calls and emails.
• Generate MIS reports for management and audits.
• Coordinate for NOCs, dues clearance, and handover readiness.
• Escalate unresolved issues to Assistant Manager – CRM.
Candidate Profile
• Graduate in Commerce or Business Administration.
• 3–6 years of experience in real estate or customer service.
• Understanding of banking, registration, and possession processes.
• Proficiency in CRM ERP and MS Excel.
• Strong communication and interpersonal skills.
• Languages: English and Marathi.
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