CRM Assistant

2 days ago

Pune, Maharashtra, India Pattern Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are seeking a detail-oriented and organised CRM Assistant to support our email and SMS marketing campaigns and agency client efforts. The ideal candidate will have a basic understanding of CRM tools, have high attention to detail and ability to develop meaningful reports.

Key Responsibilities:
  • Support the execution of CRM campaigns
  • Design and build emails using drag and drop editors (e.g. Klaviyo, Dotdigital, Mailchimp, Emarsys)
  • Ensure all email templates follow brand guidelines and are optimised for deliverability
  • Proof and QA email campaigns to ensure 100% error-free execution
  • Assist with client support
  • Generate basic reports and analyse data
  • Provide administrative support to the CRM team
Technical Skills:
  • Basic understanding of CRM tools (e.g., Klaviyo, Dot Digital, Mailchimp, Emarsys)
  • Basic graphic design skills
  • Basic GA4 proficiency
  • Basic data analysis
Qualifications:
  • Bachelor's degree in Marketing, Business, or related field
  • Experience with email campaign execution and design
  • Basic CRM certification (e.g., Klaviyo or Dotdigital) preferred
  • Strong communication and organisational skills
  • High attention to detail and accuracy
  • Passion for learning
KPIs:
  • Accuracy and speed of email campaign delivery
  • Timeliness and accuracy of report generation
  • Accuracy of basic segmentation
  • Task completion rate

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