CRM Specialist

About Position:

The CRM Specialist, IT Commercial will be responsible for providing CRM technical guidance across various commercial applications at Revance. They will be responsible for level one support across Sales, Marketing, Sales Operations and Medical Affairs and coordinating technical solutions. The CRM Specialist, IT Commercial oversees the day to day performance, ensures internal customer satisfaction while maintaining and escalating performance issues for the rapidly growing Commercial CRM environment.

• Role: CRM Specialist
• Location: All Persistent Locations
• Experience: 5 to 10 years
• Job Type: Full Time Employment

What You'll Do:

• 5-10 years of solution, design and development experience in Salesforce Sales Experience Cloud. Must have Created experience portal, created communities for customers.
• Must have worked extensively on LWC. Strong Hands-on Experience in working with Lightning experience, creating custom lightning components, working with SLDS and JavaScript
• Expertise in Apex, Visual force, Web Services, SOQL, SOSLL, AJAX, XML, JavaScript and HTML.
• Knowledge of Salesforce coding best practices to ensure that his module works within Salesforce governor limits.
• Must have a practical understanding and the skill to perform the normal day-to-day administration of multiple CRMs with an understanding of integration points to Marketing Automation and other commercial systems.
• Manage an evolving Sales, Marketing and Service Cloud environments. Maintain user roles, data security, profiles, workflow rules, etc.
• Assist end user Department Training leads to formulate and conduct training sessions and teaching materials for propagating CRM knowledge throughout the organization.
• Identify CRM usage problems and recommend opportunities for improvement
• Provide consultative recommendations for process improvement and efficiencies for the system stakeholders.
• Work with other team members to assist with quality assurance, program logic, and data processing.
• Communicate clearly and professionally with internal users who interact with the commercial applications.
• Support and improve CRM connected apps including commerce, IQVIA OCE, Five9, Salesforce community
• Stay current with emerging CRM trends on , App technologies and solutions and find ways to recommend innovations to the team and our business sponsors.
• Participate as functional tester for new releases and system/process enhancements.
• Work with cross-application technical teams to successfully partner, integrate, troubleshoot commercial Enterprise applications
• Help measure and manage system level agreements for CRM and other field facing systems

Expertise You'll Bring:

• Minimum Required: 5+ years relevant experience in all aspects of managing CRM applications
• •Preferred: 6+ years relevant experience working with Salesforce in the Biotech industry. Veeva or IQVIA OCE a plus
• Working knowledge of Veeva or platforms
• Strong oral and interpersonal communication skills.
• Outstanding writing and documentation skills.
• Ability to communicate ideas in both technical and user-friendly language
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Certifications in Veeva CRM or Salesforce CRM

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent -

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."