Complaint Management Executive

22 hours ago


Navi Mumbai, Maharashtra, India Suryoday Small Finance Bank Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles and Responsibilities

  • Handle customer complaints via email, chat, and phone calls in a timely and professional manner.
  • Manage grievances by providing solutions or escalating issues to relevant teams when necessary.
  • Resolve queries through effective communication with customers to ensure their satisfaction.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal stakeholders to resolve complex customer complaints.


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