Complaint Management Executive

Hi ,Please find below mentioned JD for Role-Job Description.Complaints Manager will be responsible for managing a 20 members team. Will be handling entire Grievance Department for UPI complaints  raised through CRM-CMS, Email complaints, Social Media Complaints , App Complaints , NPCI portal complaints , Management complaints. Plan to adhere TAT for...

Complaints Management-Digital Banking Kotak 811-Regional Sales Complaint Desk Manager – 811 Complaints ManagementExperience Required: M2/M3 Location: Mumbai Job Role & Responsibilities:Manage and resolve complaints related to 811 customers across Savings Accounts, Credit Cards, and Loans. Handle escalated customer grievances addressed to...

Job Role and Responsibilities:Handle Calls: Manage inbound and outbound calls, assisting customers with inquiries, complaints, and service requests.Resolve Issues: Troubleshoot and resolve customer issues effectively, aiming for first-call resolution.Product Information: Provide accurate details on products or services, helping customers understand their...

Complaints Specialist Description Role Objective / Purpose: 1. Emails and Service Request Management 2. Handling the customer emails received at Customer Service Email IDs 3. Adherence to Internal and IRDA TAT's 4. Co-ordination with internal and external Stakeholders Competencies: 1. 1-2 years of experience in General Insurance 2. Good...

Job Title: Documentation AssistantDepartment: Training / AdministrationLocation: Govandi(E)Employment Type: Full-timeQualifications & RequirementsGraduate in any disciplineBasic knowledge of computers (MS Office Word, Excel, Outlook)Good command of English (written and spoken)Fresher or up to 1 year of relevant experienceGood organizational and communication...

Role & responsibilitiesConduct psychometric evaluations for officer selection as part of the recruitment and hiring process.• Facilitate one-on-one counselling sessions with seafarers to support emotional and mental well-being.• Design and deliver employee engagement and well-being training programs for both sea and shore staff.• Prepare and maintain...

Job Title: ORM ExecutiveLocation: Chembur Experience: 1-3 years in ORM Employment Type: Full-timeThe ORM Executive will serve as a key guardian of brand reputation for a home finance client, ensuring trust and credibility among customers. The role involves monitoring online conversations, managing reviews and feedback, resolving complaints, and highlighting...

Position: Sr. Executive HR OperationsLocation: Rabale, Navi MumbaiIndustry: PowerKey Responsibilities:Manage end-to-end HR operations including onboarding, attendance, payroll coordination, and employee records.Handling all HR activities at the factorySupport statutory compliance, employee engagement, and HR documentation.Coordinate with internal departments...

Company DescriptionExecutive Ship Management (ESM) is a part of the Executive Group of Companies, headquartered in Singapore. Known for its partnerships with industry leaders, ESM is committed to uncompromising quality and professionalism. With a world-class maritime institute in India, ESM ensures its ships are managed by specially trained officers and...

Position:Receptionist/Front Desk Executive - Govandi(E), MumbaiRole & responsibilitiesGreet clients and visitors, answer phone calls, and respond to inquiries.Manage reception area, including maintaining a clean and organized spaceProvide administrative support to staff, including preparing documents and reportsHandle mail, packages, and deliveriesSchedule...