Customer Care Executive/Mumbai,Thane, NaviMumbai, 15k-30k

2 days ago

Navi Mumbai, Maharashtra, India Shunya Tattva Management Consultants Full time ₹ 1,20,000 - ₹ 3,60,000 per year

Job Role and Responsibilities:

  • Handle Calls: Manage inbound and outbound calls, assisting customers with inquiries, complaints, and service requests.
  • Resolve Issues: Troubleshoot and resolve customer issues effectively, aiming for first-call resolution.
  • Product Information: Provide accurate details on products or services, helping customers understand their options.
  • Complaint Management: Listen to and address complaints calmly, escalating complex issues as needed.
  • Data Entry: Accurately update customer records in the CRM system.
  • Build Relationships: Create positive interactions to maintain customer satisfaction and loyalty.
  • Sales (if applicable): Identify opportunities for cross-selling or upselling, achieving any set targets.
  • Adhere to Protocols: Follow BPO standards, policies, and regulatory requirements for quality and compliance.
  • Collect Feedback: Gather customer feedback for continuous service improvement.
  • Continuous Learning: Participate in training to stay updated on products, policies, and best practices.

Namrata Kamble

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