Customer Care Executive

5 days ago

Mumbai, Maharashtra, India RAPSYS TECHNOLOGIES PTE. LTD. Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Location Malad

Years of Experience: 6 months – 2 years

Qualification: 12th

Salary Range:15k – 25k

Working Days: Monday to Saturday

Shift timing – 9hrs rotation in between 9am to 9pm

Salary range – 15k to 30k

Need only Female Candidates.

Languages Known,

English should be must +Anyone language from the given below list

Gujarati

Punjabi

Malayalam

Bengali

Tulu

Kannada

Roles & Responsibilities

– Good Command in telephonic Communication with Fluent English and a, customer

service experience. – To look after the whole gamut of CRM function. She will be responsible for post- sales activities. – Developing harmonious relation with customers. – Acts as a single point of contact for clients right from design confirmation until

handing over. – Handling Customer Interaction via e-mails, phone calls. – Maintaining the track sheet. Updating the project status on a regular basis

– Implementation of the process laid down for dealing with customers, ensuring

timely response

to all their queries in a transparent manner. – Resolving customer complaints quickly and efficiently. Keeping customers updated

on the project status. Education and Experience

– The candidate should possess excellent verbal and written communication skills. – The ideal candidate should be ready to accept challenges and possess excellent

interpersonal skills and the ability to multi-task. – Experience required Minimum 6month

– Experience in Customer service handling Inbound calls

– Good knowledge of basic computer applications

– She must be well versed in Phone collections, retention, Case conversion, Cross selling

and Escalation Handling.

– Candidate having good communication in English and presentable personality

Job Category: ColdcallingCustomer Care Executiveinbound calltelecaller

Job Type: Full Time

Job Location: Mumbai

Country: India

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