Area Sales Manager
3 weeks ago
Role- Area Sales Manager
About the Role
Store Operations/ Compliance/ Profitability: A short paragraph summarizing the key role responsibilities.
Responsibilities
- Ensure & Own compliance with all defined SOPs
- Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
- Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
- Monitor all competitor activities and share recommendations for response
- Ensure escalations are handled within the stated TAT
- Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
- To ensure deployment of agreed programs across all stores
Qualifications
Graduate/MBA preferred
Required Skills
- Drive growth in contribution from higher rental plans
- Mark territories for TSMs and drive productivity growth.
- Increase the Tag utilization in Low Utilized NEs and buildings.
- Working closely with Channel Partners and TSMs to support closure of leads
- Drive engagement with residential societies (RWAs) to make Airtel the preferred service provider
- Enhance acquisition quality
Preferred Skills
- Provide best in class services to customers while keeping Detractor Index in check.
- Ensure total compliance of CE guidelines & processes
- Ensure Circle support to manage exceptional escalations, if required
Equal Opportunity Statement
Ensure seamless supply of quality manpower at the stores & field. Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper onboarding process.
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