Area Sales Manager

2 days ago

Delhi India, India airtel Full time

Role- Area Sales Manager


About the Role

Store Operations/ Compliance/ Profitability: A short paragraph summarizing the key role responsibilities.



Responsibilities

  • Ensure & Own compliance with all defined SOPs
  • Co-ordination with Zonal/ Circle / Central cross-functional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
  • Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
  • Monitor all competitor activities and share recommendations for response
  • Ensure escalations are handled within the stated TAT
  • Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
  • To ensure deployment of agreed programs across all stores


Qualifications

Graduate/MBA preferred



Required Skills

  • Drive growth in contribution from higher rental plans
  • Mark territories for TSMs and drive productivity growth.
  • Increase the Tag utilization in Low Utilized NEs and buildings.
  • Working closely with Channel Partners and TSMs to support closure of leads
  • Drive engagement with residential societies (RWAs) to make Airtel the preferred service provider
  • Enhance acquisition quality


Preferred Skills

  • Provide best in class services to customers while keeping Detractor Index in check.
  • Ensure total compliance of CE guidelines & processes
  • Ensure Circle support to manage exceptional escalations, if required



Equal Opportunity Statement

Ensure seamless supply of quality manpower at the stores & field. Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper onboarding process.

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