Partner success manager
7 hours ago
Designation - Partner success managerLocation – Bangalore India (Office – Prestige Tech Park, Outer Ring Road, Bangalore)Key Responsibilities: Develop and implement strategic plans for anyone/multiple of the services functions - Professional Learning, Customer support, and Partner success and align with respective Services leadership team.Lead, mentor, and manage a team of any one or multiple services functions from Professional Learning, Partner Success and Customer Service in IndiaManage team productivity and performance through instilling a metrics driven culture.Define team and individual goals in alignment with Global Service objectives. Assist direct reports in the definition and attainment of individual goals.Have regular 1-1's with direct reports.Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.Conduct weekly/monthly reviews with Service leadership and present qualitative and quantitative data on business performance.Conduct quarterly reviews with leadership.Develop and maintain strong relationships with key partners to enhance collaboration and business opportunities.Optimize resource allocation and project management processes to maximize productivity and profitability.Ensure compliance with industry standards, regulations, and company policies.Gathering customer feedback and communicating product/services improvement suggestions to the Development/Delivery teams.Key Leadership attributes for this role Leadership and Team ManagementClient Relationship ManagementStrategic PlanningOperational excellenceQuality AssuranceCommunication and Collaboration. Qualifications and Skills: Bachelor’s or master’s degree in business administration, IT, Engineering, or a related field.10+ years of experience in professional services, customer services, consulting, or service delivery, with at least 2 years in a leadership role (Preferably in a Services or Product environment); Experience in managing and leading 24*7 Support (Preferably in a Product / SaaS environment) will be a great addition to the skills.Exceptional understanding of Customer Experience and Professional Services Structure (Supply chain, ticketing, resolution and experience) is mandatory.Strong leadership, team management, and people development skills.Proven track record in driving customer success, project management, and revenue growth.Excellent communication, negotiation, and relationship-building abilities.Ability to work cross-functionally and collaborate with different departments.Ability to build and pull-out report in Salesforce and Gainsight.Experience using Zoom Contact Centre, workday and DOMOPreferred Qualifications: PMP, ITIL, or Six Sigma certification.Knowledge or experience of Edtech Software domain is a plus.Strong analytical and problem-solving skills.Work Environment: Hybrid work environment (4 days a week to work from office)The role requires working in ET or MT (US business hours)
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Partner Success Manager
2 weeks ago
Bengaluru, Karnataka, India Guidewire Software Full time ₹ 84,000 - ₹ 1,80,000 per yearSummaryPartner Success Manager – IndiaDepartment: Global SI Alliances (Partner Success)Location: Bengaluru, IndiaWe are seeking an experienced Partner Success Manager to join our Global SI Alliances team in Bengaluru, India. This is a high-impact individual contributor role critical to the success of large-scale Guidewire implementations led or supported...
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Partner Success Manager
2 weeks ago
Bengaluru, Karnataka, India Guidewire Software, Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per yearIndia - BangaloreGlobal SI Alliances/Full time/OnsitePartner Success Manager – IndiaDepartment: Global SI Alliances (Partner Success)Location: Bengaluru, India We are seeking an experienced Partner Success Manager to join our Global SI Alliances team in Bengaluru, India. This is a high-impact individual contributor role critical to the success of...
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Partner Success Manager
1 week ago
Bengaluru, Karnataka, India Guidewire Software Full time ₹ 5,00,000 - ₹ 20,00,000 per yearSummaryPartner Success Manager – IndiaDepartment: Global SI Alliances (Partner Success)Location: Bengaluru, IndiaWe are seeking an experienced Partner Success Manager to join our Global SI Alliances team in Bengaluru, India. This is a high-impact individual contributor role critical to the success of large-scale Guidewire implementations led or supported...
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Head Partner Success
1 week ago
Bengaluru, Karnataka, India Digit Insurance Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole OverviewDigit isseeking an experienced leader to head its Customer Success function forDigital Partnerships, responsible for driving retention, and engagementacross API-integrated partners, focusing on lifecycle management, data-ledperformance improvement, and partner enablement.You willbuild and lead a team that works closely with business, tech, and...
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Partner Success Associate,
6 days ago
Bengaluru, Karnataka, India Allen Online Full time ₹ 40,00,000 - ₹ 80,00,000 per yearAbout ALLEN DigitalAllen Digital is the outcome of a strategic partnership between Allen Careers Institute and Bodhi Tree Systems, which aims to ensure tech enablement for millions of students. Allen Digital seeks to build an EdTech platform that provides students everything a classroom cannot. With the backing of some of the best names in business,...
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Customer Success Manager
7 hours ago
Bengaluru, Karnataka, India, Karnataka Wayground Full timeThis Customer Success Manager role focuses on partnering with K-12 schools across the U.S. It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue (ARR). Our approach combines strong data insights and the use of sophisticated Customer Success tools to enhance the educational journey and achieve strategic...
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Partner Success Architect
6 days ago
Bengaluru, Karnataka, India Ema Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout EmaEma is building the world's largest agentic AI platform to revolutionize enterprise productivity. Our proprietary technology enables companies to delegate repetitive tasks to Ema, the Universal AI employee, unlocking 10x gains in workforce efficiency. Founded by ex-Google, Coinbase, Flipkart, and Okta executives, we bring deep product and scaling...
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Customer Success Manager
7 hours ago
Bengaluru, Karnataka, India, Karnataka Recro Full timeJob Details:Job Title: Partner Success – EdTechLocation: Hybrid (3 days from office)Work Schedule:Shift Timings: 5:30 PM – 2:30 AM or 6 PM – 3 AM (Two-way cab provided)5 days working, 2 consecutive offsAdditional Shift Allowance: ₹750/dayAbout the RoleWe are looking for a Parnerer Success with strong experience in interacting with US-based customers....
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Technical Success Manager
7 hours ago
Bengaluru, Karnataka, India, Karnataka Chargebee Full timeAt Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses. Once customers go live, they want more than just a working product - they want confidence, speed, and a partner who helps them scale. That’s where you come in. As a Technical Success Manager (TSM), you’ll be the trusted advisor...
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Manager – Partner/Channel Marketing
7 hours ago
Bengaluru, Karnataka, India, Karnataka Mphasis Full timeJob Title - Manager – Partner/Channel MarketingLocation - BangaloreExperience - 8+Years Job Overview: -The Partner Marketing Manager is responsible for developing and executing marketing strategies that drive growth and revenue through demand generation and partner engagement in alignment with global priorities and growth objectives of the business. There...
