Customer Success Manager

5 hours ago


Bengaluru Karnataka India, Karnataka Recro Full time

Job Details:

Job Title: Partner Success – EdTech

Location: Hybrid (3 days from office)


Work Schedule:

  • Shift Timings: 5:30 PM – 2:30 AM or 6 PM – 3 AM (Two-way cab provided)
  • 5 days working, 2 consecutive offs
  • Additional Shift Allowance: ₹750/day


About the Role

We are looking for a Parnerer Success with strong experience in interacting with US-based customers. The ideal candidate should have prior exposure to the EdTech industry and a mission-oriented career focus in the education space. You will work closely with global customers, ensuring smooth onboarding, consultation, and technical support.


Key Responsibilities

  • Manage customer interactions via calls, emails, and virtual meetings with US-based clients.
  • Act as a trusted advisor by understanding customer needs and providing the right EdTech solutions.
  • Handle customer success, consultation, and technical support requests effectively.
  • Document issues, track progress, and ensure timely resolution.
  • Collaborate with internal teams to improve product adoption and customer experience.
  • Provide feedback to product/engineering teams based on customer insights.


What We Offer

  • Competitive CTC + ₹750/day shift allowance.
  • Hybrid model with 3 days working from office.
  • Career growth opportunities in the EdTech domain.
  • Exposure to working with international clients.



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