Technical Customer Success Manager

2 days ago

Bengaluru Karnataka India, Karnataka Adopt AI Full time

Technical Customer Success Manager (CSM)

Location: Bangalore, India

Employment Type: Full-time


About Adopt AI:

Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven team and help customers succeed with AI-powered automation.


Role Overview:

We’re looking for a first Technical Customer Success Manager to own and grow our enterprise customer base. You will manage a portfolio of high-value accounts, drive adoption and renewals, and act as the technical and strategic partner for our clients. This is a high-impact role that combines account management, technical expertise, and customer advocacy.


Responsibilities:

  • Own a book of enterprise customers, driving adoption, retention, and expansion.
  • Manage enterprise renewals (high ACV) and identify growth opportunities within accounts.
  • Serve as the primary technical point of contact for customers, helping CTOs, CIOs, and CPOs implement and optimize Adopt AI solutions.
  • Lead onboarding, configuration, and deployment with support from FDEs and internal engineering teams.
  • Resolve technical queries and translate complex concepts into actionable business outcomes.
  • Collaborate with Product and Engineering teams to escalate and resolve issues quickly.
  • Monitor customer health, usage, and engagement metrics to proactively drive satisfaction.
  • Gather and share customer feedback to influence product roadmap and improvements.


Qualifications:

  • 5+ years of experience in customer success, account management, or enterprise software solutions.
  • Proven ability to manage high-value enterprise accounts and drive renewals and expansion.
  • Strong technical aptitude; able to understand and explain complex software/AI concepts.
  • Experience working with enterprise stakeholders (CTOs, CIOs, CPOs) and technical teams.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Plus: Experience in workflow automation, AI, SaaS, or developer tools.


Why You’ll Love Working at Adopt AI:

  • Marketing-leading compensation and stock options.
  • Comprehensive health insurance and other employee benefits.
  • Opportunity to be the first CS hire, defining the customer success function.
  • Work at the forefront of AI and agentic automation.
  • Collaborate with a high-impact, cross-functional team of engineers, product leaders, and founders.
  • Flexible, collaborative, and impact-driven culture.


How to Apply:

Interested candidates can apply directly on LinkedIn


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