Technical Customer Success Manager

2 days ago

Bengaluru, Karnataka, India Adopt AI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Technical Customer Success Manager (CSM)

Location:
Bangalore, India

Employment Type:
Full-time

About Adopt AI:

Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven team and help customers succeed with AI-powered automation.

Role Overview:

We're looking for a
first Technical Customer Success Manager
to own and grow our enterprise customer base. You will manage a portfolio of high-value accounts, drive adoption and renewals, and act as the technical and strategic partner for our clients. This is a high-impact role that combines account management, technical expertise, and customer advocacy.

Responsibilities:

  • Own a book of enterprise customers, driving adoption, retention, and expansion.
  • Manage enterprise renewals (high ACV) and identify growth opportunities within accounts.
  • Serve as the primary technical point of contact for customers, helping CTOs, CIOs, and CPOs implement and optimize Adopt AI solutions.
  • Lead onboarding, configuration, and deployment with support from FDEs and internal engineering teams.
  • Resolve technical queries and translate complex concepts into actionable business outcomes.
  • Collaborate with Product and Engineering teams to escalate and resolve issues quickly.
  • Monitor customer health, usage, and engagement metrics to proactively drive satisfaction.
  • Gather and share customer feedback to influence product roadmap and improvements.

Qualifications:

  • 5+ years of experience in customer success, account management, or enterprise software solutions.
  • Proven ability to manage high-value enterprise accounts and drive renewals and expansion.
  • Strong technical aptitude; able to understand and explain complex software/AI concepts.
  • Experience working with enterprise stakeholders (CTOs, CIOs, CPOs) and technical teams.
  • Excellent communication, problem-solving, and relationship-building skills.
  • Plus:
    Experience in workflow automation, AI, SaaS, or developer tools.

Why You'll Love Working at Adopt AI:

  • Marketing-leading compensation and stock options.
  • Comprehensive health insurance and other employee benefits.
  • Opportunity to be the first CS hire, defining the customer success function.
  • Work at the forefront of AI and agentic automation.
  • Collaborate with a high-impact, cross-functional team of engineers, product leaders, and founders.
  • Flexible, collaborative, and impact-driven culture.

How to Apply:

Interested candidates can apply directly on LinkedIn

  • Technical Customer Success Manager

    10 hours ago

    Bengaluru, Karnataka, India Esper Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Esper is experiencing hyper growth We're the industry's first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a...

  • Technical Customer Success Manager

    3 weeks ago

    Bengaluru, Karnataka, India, Karnataka Adopt AI Full time

    Technical Customer Success Manager (CSM)Location: Bangalore, IndiaEmployment Type: Full-timeAbout Adopt AI:Adopt AI is on a mission to transform applications—legacy or modern—into intelligent agents. We empower businesses to automate workflows, improve operational efficiency, and deliver exceptional user experiences. Join our fast-growing, impact-driven...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Alteryx Full time US$ 90,000 - US$ 1,20,000 per year

    We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Richpanel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the jobRichpanel is an AI-first customer service platform disrupting the $400B BPO market. By automating customer support and enabling brands to deliver effortless CX at scale, Richpanel helps e-commerce businesses reduce costs, increase automation, and grow sustainably.We're headquartered in Bangalore with a global customer base of 2,000+ brands....

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Black Duck Software, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Black Duck Software, Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Black Duck Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and...

  • Customer Success Manager

    2 days ago

    Bengaluru, Karnataka, India GE VERNOVA Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    **Job Description Summary****We are looking for a motivated and customer-focused individual to join our Customer Engagement Team as a Customer Success Manager (CSM). The CSM will be the primary point of contact for assigned accounts, building, and maintaining strong relationships, addressing inquiries, resolving issues, and acting as a trusted advisor....

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Stripe Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About StripeStripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead....

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India GE Vernova Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description SummaryWe are looking for a motivated and customer-focused individual to join our Customer Engagement Team as a Customer Success Manager (CSM). The CSM will be the primary point of contact for assigned accounts, building, and maintaining strong relationships, addressing inquiries, resolving issues, and acting as a trusted advisor. Success in...