Customer Success Manager
8 hours ago
What you'll do
Your core job is to own our international customer relationships, make them successful and fans of Company.
Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
Becoming a trusted product advisor for our international customers, helping them with all the tricks of the trade to get maximum value from Company.
Managing cross-sells for new products and renewals, owning expansion revenue at an account level.
Building the playbook for our international customer success function to scale for the next stage of growth.
What makes you a good fit
You care about delivering a service experience that parallels a Michelin star Italian restaurant.
You genuinely like helping people and making them successful.
You have 3+ years of work experience in customer success with technical understanding of the product and 1+ years of experience in managing international customers
You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
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