Technical Success Manager

4 weeks ago

Bengaluru Karnataka India, Karnataka Chargebee Full time

At Chargebee, we power the subscription revenue engines of some of the world’s fastest-growing SaaS and digital businesses. Once customers go live, they want more than just a working product - they want confidence, speed, and a partner who helps them scale. That’s where you come in. As a Technical Success Manager (TSM), you’ll be the trusted advisor for our enterprise customers across EMEA Region. You’ll combine technical know-how with a customer-first approach to ensure every workflow, integration, and new use case drives business impact.


The Outcomes You’ll Create for Customers

  • Reliable operations → Their billing, payments, and revenue flows run smoothly, giving teams more time to focus on growth.
  • Faster launches → New pricing models, products, or market entries go live quicker because you guide them through Chargebee’s best practices.
  • Smarter decisions → They get clear insights into adoption and usage, helping leadership see where revenue opportunities are being unlocked.
  • Confidence to scale → With your technical guidance, customers know Chargebee can handle their next stage of growth — without surprises.
  • A true partner → Customers feel heard because their feedback and needs are brought directly into Chargebee’s product direction.


What You Bring

  • 8+ years in a techno-functional role (TSM, Solutions Consultant, Post-Sales Engineer, etc.).
  • Comfort working with APIs, webhooks, and SaaS integrations. Enthusiasm with AI.
  • Understanding of subscription and payment operations (chargebacks, declines, reconciliation) or ability and interest to be a self learner on these concepts.
  • Strong communicator who can translate technical details for both developers and executives.
  • A track record of enabling customer outcomes like adoption, retention, or expansion.


Location: India-based with hybrid flexibility. You’ll work with global teams while leading technical success for enterprise customers in EMEA.


Why this role matters

Chargebee customers trust us with their revenue engine. As their TSM, you’ll give them the reliability and confidence to scale faster, launch bolder, and unlock new opportunities for growth. Ready to make that impact? Apply today.

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