Head Partner Success

Role Overview

Digit isseeking an experienced leader to head its Customer Success function forDigital Partnerships, responsible for driving retention, and engagementacross API-integrated partners, focusing on lifecycle management, data-ledperformance improvement, and partner enablement.

You willbuild and lead a team that works closely with business, tech, and partner teamsto ensure smooth integrations, optimize conversion funnels, and driveinnovations that enhance partner value realization.

Key Responsibilities

1. Partner Lifecycle Management

• Own the post-onboarding success journey of API-integrated partners from integration to scale-up and retention.
• Drive partner health metrics through data insights, ensuring uptime, error reduction, and conversion improvements.
• Collaborate with Sales for seamless handshakes while maintaining clear ownership of lifecycle and value realization.

2. Funnel & ConversionOptimization

• Analyze end-to-end partner funnels to identify friction points in quote, conversion, and renewal journeys.
• Recommend and drive UI/UX enhancements, placement strategies, and product positioning within partner interfaces.
• Benchmark partner performance across key KPIs (visibility, traffic, conversion) and implement best practices.

3. API Integration Health &Scalability

• Monitor and optimize API reliability, latency, and adoption across partners.
• Collaborate with technology teams to implement enhancements, data extensions, and new API capabilities.
• Ensure error-free integration and quick resolution of technical issues during partner onboarding and beyond.

4. Data-Driven Growth &Insights

• Build dashboards for tracking funnel metrics quote visibility, quote generation, conversion, KYC and payment success rates.
• Identify trends, surface insights, and drive actionable recommendations to improve partner performance.
• Enable the Sales team with insights that inform renewal pricing and commercial strategy.

5. Innovation, Cross-Sell &Retention

• Identify cross-sell and upsell opportunities across product lines
• Drive renewal journeys by proactively identifying churn risks and developing retention playbooks.
• Partner with Product and Tech teams to experiment with innovations across the partner ecosystem.

6. Team Leadership

• Build and lead a high-performing team of analysts, integration specialists, and success managers.
• Foster a culture of accountability, agility, and data-first decision-making.
• Mentor the team to develop strong business and technical acumen.

Ideal Candidate Profile

Experience

• 8-15 years of experience in Customer Success / Partner Management / API Integration / Digital Business roles.
• Preferably from aggregators, fintech, insurtech, or SaaS backgrounds
• Experience working across both business and tech stakeholders to drive measurable outcomes.

Core Skills

• Customer Success & Partner Management: Proven ability to drive partner health metrics (adoption, engagement, retention).
• Analytical & Data-Led Decision Making: Strong grasp of funnel metrics, A/B testing, and dashboarding.
• Technical Acumen: Understanding of APIs, integration workflows, and basic troubleshooting.
• UI/UX Sensitivity: Ability to influence design decisions that impact conversion and engagement.
• Collaboration & Influence: Skilled in working cross-functionally with Sales, Tech, and Product teams.
• Operational Rigor: Experience in setting up health rituals, QBRs, and structured success reviews.

Behavioral Competencies

• Strong stakeholder management and communication skills.
• High ownership with a problem-solving, hands-on approach.
• Ability to thrive in fast-paced, matrixed environments.

Success Metrics

• Partner conversion and funnel uplift (e.g., quote-to-issue improvement).
• API uptime, latency, and error reduction.
• Renewal readiness and retention metrics.
• Partner satisfaction (NPS) and engagement levels.
• Contribution to incremental business through cross-sell and innovation initiatives.