Head Customer Success

2 days ago

Bengaluru, Karnataka, India CareerFit Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Description

Job Title: Head Customer Success (EV motors and Controllers)

Reported By: Integration, Vehicle Validation & Service Engineers

Department: Business Development Customer Success

Location: Bengaluru (with travel to customer sites as required)

Purpose

The Head Customer Success will lead Company's customer-facing functions, ensuring seamless integration, Vehicle validation, and after-sales service / support for SynRM motors, controllers, and upcoming product lines. This mid-level leadership role requires a hands-on approach, where the individual will personally engage with OEM customers, oversee technical integrations, resolve issues, and drive customer satisfaction. Plus, the incumbent will lead the Integration, Vehicle Validation and services teams, scaling processes and building a structured support network to ensure high customer retention and loyalty.

Key Responsibilities

  • Act as the primary point of contact for OEMs and customers during product integration, Vehicle validation, and Services..
  • Lead customer onboarding, training, and technical support activities to ensure smooth adoption of company's solutions.
  • Direct and oversee the Integration & Vehicle Validation & Services teams, ensuring successful technical delivery and customer alignment.
  • Collaborate closely with Sales, Service, Product, and Engineering teams to translate customer requirements into actionable technical solutions.
  • Manage pre and post-sales support operations, including troubleshooting, issue resolution, and feedback collection.
  • Develop and implement standard operating procedures (SOPs) for customer support & Services, integration, and Vehicle validation.
  • Share customer insights with the Product and R&D teams to drive continuous product improvement.
  • Build, mentor, and lead high-performing teams to strengthen company's customer success framework.

KRA & KPIs

  • Customer Satisfaction Customer satisfaction scores ( NPS) and retention rate
  • Integration Success Percentage of integrations and Vehicle validations completed on time and within scope
  • Issue Resolution Average resolution time and number of escalations closed
  • Application Engineering Number of successful customer validations and deployments
  • Knowledge Base Creation and adoption of support documentation, FAQs, and training modules
  • Team Development Hiring, training, and retention of Customer Success, Application Engineering, and Validation staff

Desired Qualifications

  • Bachelors or Masters degree in Mechanical, Electrical, Electronics, or Automobile Engineering.
  • 12 to 15 years of experience in customer success, integration, or technical support & Vehicle validation roles in the automotive or EV sectors.
  • Proven ability to manage customer relationships, resolve technical issues, and support complex integrations.
  • Experience in building and leading the Integration, Vehicle Validation & Customer success teams is strongly preferred.

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India Lemnisk Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.Key Responsibilities● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic...

  • Customer Success Manager

    3 days ago

    Bengaluru, Karnataka, India, Karnataka Lemnisk Full time

    The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are looking for a maverick who is passionate about increasing the digitals share of business for different verticals.Key Responsibilities● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Richpanel Full time ₹ 8,00,000 - ₹ 15,00,000 per year

    Quick Highlights Role: Join Richpanel, an AI-first Customer Service Platform disrupting the $400B BPO market, as a Customer Success Manager Reports to: Head of Customer Success Location: Koramangala, Bangalore (In-Office) Shift Options (Rotating): 6:00 PM – 3:00 AM IST 8:00 PM – 5:00 AM IST Compensation: 0-2 years of experience = 8 LPA 2+ years of...

  • Customer Success Manager

    4 weeks ago

    Bengaluru, Karnataka, India Sutra Services Pvt Ltd Full time

    Shopalyst offers a platform for brands to scale data-driven marketing with shoppable ads. With first-party purchase intent signals, we help brands leverage digital media with greater effectiveness and efficiency. You will be heading our customer success team, which help our customers adopt data-driven marketing at Manage service delivery and customer...

  • Customer Success Executive

    2 weeks ago

    Bengaluru, Karnataka, India Enterspace Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionDesignation: Customer Success ExecutiveLocation: Malleswaram, Bengaluru.Department: BusinessReporting to: Director – Business HeadRole OverviewWe are looking for a Customer Success Executive who can deliver high standards of client service through proactive follow-ups, professional communication, and excellent presentation skills. The...

  • Director Customer Success

    1 week ago

    Bengaluru, Karnataka, India Digital Harbor Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Location: BangaloreJob Description:The role demands that that the candidate be able to deliver multiple customer engagements with excellent execution skills and quality. The candidate will be required to lead multiple teams in delivery and sustenance engineering. While the platform and the product teams focus on building the next generation of products...

  • Customer Success Lead

    2 days ago

    Bengaluru, Karnataka, India Intellithink Industrial IoT Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Location:BangaloreExperience Level:2+ years in Customer Success / Account Management (Process Industry preferred)Reports To:Head of Operations / CEOAbout IntellithinkIntellithink is a pioneering company focused onindustrial AI, machine health, and predictive maintenance solutions. Our flagship product, IntelliVibe, helps process industry customers optimize...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Shopalyst Technologies Full time ₹ 80,000 - ₹ 1,50,000 per year

    About Shopalyst:Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and...

  • Customer Success Manager

    14 hours ago

    Bengaluru, Karnataka, India Candor Health Full time ₹ 8,00,000 - ₹ 20,00,000 per year

    Work location: IndiaAbout Candor HealthCandor Health is a healthcare intelligence platform that is powering companies with high quality, transparent, and actionable data in the US on doctors, facilities, insurance plans, costs, and more. We believe that providing higher quality, transparent data not only leads to better decisions, but creates greater trust...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India VOIS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role purpose:As a Customer Success Manager, you will be responsible for executing a comprehensive customer success management strategy aimed at customer retention, churn mitigation, and driving the adoption and consumption of services. Your role will involve building and maintaining strong relationships with Standard/Enhanced Global Enterprise Customers (TCV...