Customer Success Manager
7 days ago
The Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. We are l
ooking for a maverick who is passionate about increasing the digitals share of business for different verticals.
Key Responsibilities
● Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients.
● Define and Execute strategy for retention and cross sell for every account.
● Understand client known and unknown needs and partner with Delivery and Product team to address Client needs.
● Be a trusted advisor to drive adoption of existing use cases and evangelize new use cases among Clients.
● Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head – Innovation and other C level executives.
● Provide Client and market level insights for product innovation.
● Lead presales for the region & given set of accounts.
● Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.
Qualifications
● 1 - 4 years of experience with strong demonstrated prior experience of helping clients achieve success using enterprise solutions preferably digital marketing platforms.
● Proven track record of upselling/cross selling.
● Experience in working with and influencing customers at multiple levels up to CXOs.
● Must have excellent communication skills.
● Willingness to travel, if required on short notice.
● BFSI experience is a plus.
● Experience in a MarTech or enterprise SaaS company will be a big plus.
● Ability to work in a fast-paced start-up environment.
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