Customer Success Manager

4 days ago

Bengaluru, Karnataka, India Trantor Software Pvt. Ltd Full time ₹ 24,000 - ₹ 13,28,000 per year

Role: Customer Success Manager

Experience: 6+ Years

Location: Mumbai / Bangalore

Your Impact:

Preferably someone from a little bit of Tech background who worked with Enterprise customers

  • Open to profiles like Support account manager, Service Delivery Manager or Customer facing Project manager.
  • 8+ years of customer-facing sales and/or service delivery roles
  • Past experience as Customer Success Manager, Escalations Manager, Technical Account Management, Customer Support Management, or similar roles desired
  • Customer centric attitude and focus on providing best-in-class service for customers and collaborators
  • Customer Success: Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction, and advocacy across a portfolio of customers
  • Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value
  • Collaboration and Influence: Strong capacity for Influencing, negotiating, and delegating effort
  • Ability to work in a fast-paced, challenging environment
  • Leadership and communication skills: Experience in being able to effectively lead and motivate a team of cross functional professionals
  • Expertise in communicating complex topics in a clear and concise manner to different tiers of audiences(highly technical, less technical, executives, practitioner
  • Cybersecurity experience big plus

Job Type: Full-time

Pay: ₹2,000, ₹2,600,000.00 per year

Benefits:

  • Work from home

Work Location: In person

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