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Skin Clinic Sales Head

4 weeks ago

Najafgarh, Delhi, India The Face Company Full time
Job Title: Sales Head / Senior Sales Counselor

Location: The Face Company, M Block Market, GK2, New Delhi

Industry: Luxury Aesthetics & Wellness

Experience: Minimum 3 years in premium beauty/wellness/aesthetics or luxury service sales

About The Face Company

Where clinical precision meets artistic excellence. At The Face Company, we redefine beauty with international techniques, world-class treatments, and an obsessive commitment to results. We are a luxury destination for semi-permanent makeup, skin health, and wellness solutions — all under one elegant roof.

Role Overview

As the Sales Head / Senior Sales Counselor, you will be the face of our premium offerings. Your primary responsibility is to convert high-intent leads into long-term clients, consultatively selling services and packages that are tailored to their needs, while elevating every interaction with luxury and empathy.

Key Responsibilities
  • Lead Conversion: Handle inbound and walk-in leads, conduct in-depth consultations, and close service and membership package sales confidently.
  • Client Profiling: Understand client preferences, skin goals, and pain points to recommend the most suitable treatments.
  • Package Upselling: Strategically introduce high-ticket packages or add-ons with clarity, conviction, and zero pushiness.
  • CRM Ownership: Maintain accurate records of follow-ups, conversations, client notes, and lead nurturing strategies via the CRM.
  • Sales Reporting: Share weekly sales reports, conversion metrics, and goal progress with management.
  • Coordination: Collaborate with front desk, clinical team, and marketing to align on campaign leads and performance.
  • On-Ground Promotions: Actively participate in events, launches, and client engagement activities to boost conversions.
Ideal Profile
  • Proven success in closing high-value services or packages in aesthetics, beauty, wellness, or luxury retail
  • Polished, articulate, and emotionally intelligent with excellent presentation skills
  • Strong understanding of the luxury consumer psyche — patient, proactive, and never transactional
  • Confident in suggesting services across multiple categories (skin, brows, injectables, etc.)
  • Fluent in English and Hindi
  • Tech-savvy with experience in CRM tools (e.g., Zenoti, Salesforce, HubSpot)
Performance Metrics
  • Lead-to-conversion ratio
  • Revenue generated via individual sales
  • Client retention & rebooking rates
  • Package penetration rate across services