Hospital Operations Manager

The Operations Manager will oversee the day-to-day administrative and operational functions of the hospital to ensure smooth delivery of patient care services. The role includes managing non-medical departments, leading nursing operations, coordinating with insurance providers, and streamlining administrative processes while maintaining compliance with hospital policies and statutory regulations. The candidate will act as a key liaison between medical and non-medical staff to ensure operational efficiency and excellence in patient experience.

Key Responsibilities1. Hospital Administration & Daily OperationsEnsure seamless day-to-day operations of the hospital by managing non-medical departments such as housekeeping, security, front desk, billing, IT, and facility management. Monitor and optimize resource allocation, including workforce, equipment, and supplies.

Develop and implement standard operating procedures (SOPs) across various departments for enhanced efficiency and compliance. Handle vendor management, procurement, and supply chain for hospital inventory. Monitor key performance indicators (KPIs) for hospital operations and prepare periodic reports for senior management.2.

Nursing Operations ManagementWork in close collaboration with the Head of Nursing to ensure proper staffing, duty roster management, and high-quality patient care delivery. Oversee training, development, and performance evaluation of the nursing staff. Ensure adherence to clinical protocols, infection control measures, and quality standards in patient care.

Facilitate coordination between nursing staff and other clinical teams for efficient patient flow and service delivery.3. Insurance & BillingManage relationships with insurance companies, TPAs (Third-Party Administrators), and government health schemes (e.g., Ayushman Bharat). Oversee the insurance claims process, pre-approvals, and settlements to ensure timely reimbursements.

Ensure compliance with insurance policies and documentation, minimizing claim denials. Review and streamline billing processes for transparency, accuracy, and efficiency.4. Non-Medical FunctionsOversee non-clinical services, including housekeeping, cafeteria, engineering, maintenance, and biomedical waste management.

Ensure facility upkeep and adherence to regulatory requirements for safety and hygiene. Handle patient grievances and provide solutions to enhance patient satisfaction. Supervise front office operations to maintain an organized and patient-friendly experience.5.

Compliance & AuditsEnsure adherence to hospital policies, healthcare regulations, and statutory compliances such as NABH/NABL standards. Conduct regular audits of hospital operations, nursing practices, and documentation. Prepare the hospital for inspections by government or accrediting bodies.6.

Team Leadership & Stakeholder CoordinationAct as the point of contact between clinical, non-clinical, and administrative teams to ensure collaborative operations. Lead, motivate, and mentor the operations team to drive performance and achieve hospital goals. Coordinate with doctors, consultants, and department heads to resolve operational bottlenecks.

QualificationsBachelor's degree in Hospital Administration (BHA) or equivalent. Master's degree (MHA/MBA in Healthcare Management) preferred.7–12 years of experience in hospital administration/operations, with at least 3 years in a managerial capacity. Hands-on experience in managing hospital insurance operations and TPA processes is essential.

Familiarity with NABH accreditation standards and healthcare regulatory requirements.