Customer Care Representative

7 days ago

Mumbai, Maharashtra, India Hempel Full time
Customer Care Representative, Marine

Key responsibilities:

  • To provide customer care experience by serving as point of contact between customers and internal stakeholders i.e. Sales, Supply Chain, Finance and Technical Services on the sales order processing to order fulfilment.
  • Process and manage all types of purchase orders and enquiries professionally
  • Working in accordance with and adopt best practice ERP processes
  • Strong compliance focus in all financial transactions
  • Adopt Best Practice in documentation for After Care support
  • Work closely with Customer Compliant Lead to ensure competent and timely response on customer claims
  • Ensure customer centric approach to accommodate with different customer needs

Key tasks:

  • To attend to customer enquiries for order/invoicing fulfilment in a proactive, professional and efficient manner to ensure customer service excellence.
  • To execute sales orders, invoicing and managing any credit notes/debit notes and product returns with customers in the most prompt, fast and efficient manner.
  • To coordinate supplies with customers, customers' appointed agents, Hempel Associates & supply chain to meet customers delivery requirement.
  • To ensure good communication with customers, sales team, Hempel Associates & supply chain to increase accuracy
  • To record all stock nonavailability during enquiry and short supplies by Hempel Associates & supply chain for analysis and improvement on stock availability.
  • To assist sales team to generate reports as required for specific customers according to supply agreement.
  • To assist sales in any adhoc after sales administrative matters.

Required education, experience and job-related skills:

  • Relevant experience, and a Degree holder
  • Good Computer skills
  • Good spoken and written English
  • Good inter-personal skills
  • Customer Service minded Time management
Sounds like a match?

More about Hempel


At Hempel, you'll join a team of passionate and motivated individuals and become part of a global family with over almost 7,000 colleagues around the world.

We know that diversity brings strength to the workplace, and we're dedicated to making sure everyone feels valued and supported which shows in our collaborative work environment.

With offices and production sites in 80+ countries, you'll get plenty of chances for international exposure and career advancement.

Whether you're just starting out or ready to take your career to the next level, Hempel has something to offer.

Get ready to be inspired by a company that truly cares about its employees and their professional growth. Come be a part of Hempel's mission to shape a brighter future with sustain-able coating solutions and unleash your full potential

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with diverse perspectives and backgrounds.

Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

Application due

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

  • Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._

  • Customer Care Representative

    7 days ago

    Mumbai, Maharashtra, India ULTRAFRESH MODULAR SOLUTIONS LTD Full time

    We have an Opening in one of the leading companies in the Modular Kitchen IndustryLocation: Mahalaxmi (W), MumbaiDesignation: Customer Service RepresentativeWe are looking for an experienced Customer Service Representative to provide excellent customer service and promote this idea throughout the organization.Roles and Responsibilities: Improve customer...

  • Customer Service Representative

    7 days ago

    Mumbai, Maharashtra, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Customer Service Representative

    7 days ago

    Mumbai, Maharashtra, India Teleperformance Full time

    Teleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently...

  • Jobs for Customer Care Executive

    1 month ago

    Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:MumbaiVACANCIES: 1QUALIFICATION:Any GraduateMALE/FEMALE:Male / femaleEXPERIENCE: 1 to 3 yearJOB DETAILSThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare correspondences and fulfill customer needs to ensure...

  • Jobs for Customer Care Executive

    7 days ago

    Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:MumbaiVACANCIES: 1QUALIFICATION:Any GraduateMALE/FEMALE:Male / femaleEXPERIENCE: 1 to 3 yearJOB DETAILSThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare correspondences and fulfill customer needs to ensure...

  • Jobs for Customer Care Executive

    3 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:MumbaiVACANCIES: 1QUALIFICATION:Any GraduateMALE/FEMALE:Male / femaleEXPERIENCE: 1 to 3 yearJOB DETAILSThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare correspondences and fulfill customer needs to ensure...

  • Customer Care

    7 days ago

    Navi Mumbai, Maharashtra, India TCM Logistics Inc Full time

    TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra, India.About the Role -We are...

  • Customer Care Executive

    7 days ago

    Mumbai, Maharashtra, India Crimzon Fashion Accessories Pvt Ltd Full time

    Customer Care Representative (Crimzon Fashion Accessories Pvt Ltd)We are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Representative at Crimzon Fashion Accessories Pvt Ltd, a leading women's footwear company. As a Customer Care Representative, you will play a vital role in ensuring customer satisfaction and...

  • Customer Service Representative

    7 days ago

    Mumbai, Maharashtra, India MyGlit Full time

    Role:Asst. Mgr/Mgr -(NonTechnical)Timings:UK/Europe TypeIndustry:BPO / ITESFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingKey Skills: Customer Service Customer oriented Customer Engagement Customer Care customer support I'm #hiring for a wellknown position.Know anyone who might be interested?Customer Service Representative (...

  • Chat Customer Service Representative

    7 days ago

    Mumbai, Maharashtra, India TTEC Full time

    Chat Customer Service RepresentativeBringing smiles is what we do at TTECfor you and the customer. As a Chat Customer Service Representative working onsite in Mumbai for financial account, you'll be a part of creating and delivering amazing customer experiences while helping them with technical & troubleshooting requirements while you also #experienceTTEC,...

  • Medical Representative

    7 days ago

    Mumbai, Maharashtra, India rejuve derma pvt ltd Full time

    Medical Sales Representative Job DescriptionAlso known as pharmaceutical sales representatives, Medical sales representatives are responsible for persuading medical professionals to purchase companies' prescription drugs, medical products, or equipment. They arrange meetings with medical professionals, present company products, and negotiate pricing to close...

  • International Customer Care

    7 days ago

    Mumbai, Maharashtra, India Xpressedu Full time

    Overview:The International Customer Care role is crucial for our organization as it plays a fundamental part in delivering top-notch customer support to our global client base. This position involves addressing inquiries, issues, and feedback from customers worldwide, ensuring a positive and consistent experience for all.Key Responsibilities:Respond to...

  • Customer Care Executive

    1 month ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSGenerate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using thFUNCTIONAL AREACustomer care Executive,Customer care executive jobs in Mumbai,Customer care...

  • Customer Care Executive

    7 days ago

    Mumbai, Maharashtra, India Tech Mahindra business service Full time

    Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions....

  • Customer Care Executive

    7 days ago

    Mumbai, Maharashtra, India Head and Neak cancer institute of india Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and...

  • Customer Care Executive

    2 months ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to...

  • Customer Care Executive

    3 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to...

  • Sales Representative

    7 days ago

    Mumbai, Maharashtra, India Wipro Consumer care Ltd ( Off roll ) Full time

    Sales target achievement: The Sales representative is responsible for achieving the sales targets set by the company. This may involve developing sales strategies, identifying potential customers, and closing deals.Retailer and distributor management: Sales representative is responsible for managing relationships with retailers and distributors. This...

  • Customer Care executive

    1 month ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY:Upto 22KLOCATION:Navi Mumbai, Mumbai, Maharashtra, IndiaVACANCIESJOB DETAILS1 Answer incoming calls from customers for various reasons- take orders, answerinquiries, resolve complaints and provide information2 Cross SellingFUNCTIONAL AREACustomer Support, Customer Care, BPO, Telecaller, Customer Care jobs in mumbai, Basics Of EXCEl, Basics Of MS Word,...

  • Customer Care executive

    3 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY:Upto 22KLOCATION:Navi Mumbai, Mumbai, Maharashtra, IndiaVACANCIESJOB DETAILS1 Answer incoming calls from customers for various reasons- take orders, answerinquiries, resolve complaints and provide information2 Cross SellingFUNCTIONAL AREACustomer Support, Customer Care, BPO, Telecaller, Customer Care jobs in mumbai, Basics Of EXCEl, Basics Of MS Word,...