Customer Care Executive

1 week ago


Mumbai, Maharashtra, India Head and Neak cancer institute of india Full time
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service

  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.

Pay:
From ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Overtime pay

Education:

  • Bachelor's (preferred)

Experience:

  • Technical support: 2 years (preferred)
- total work: 2 years (preferred)

Language:

  • Hindi (preferred)
  • English (preferred)

Speak with the employer

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