Customer Care Executive

1 week ago

Mumbai, Maharashtra, India Crimzon Fashion Accessories Pvt Ltd Full time
Customer Care Representative (Crimzon Fashion Accessories Pvt Ltd)


We are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Representative at Crimzon Fashion Accessories Pvt Ltd, a leading women's footwear company.

As a Customer Care Representative, you will play a vital role in ensuring customer satisfaction and building positive relationships with our valued clientele.


Responsibilities:

Provide exceptional customer service:

Serve as the first point of contact for customers, responding to inquiries, resolving issues, and ensuring an outstanding customer experience throughout the interaction.


Product knowledge:

Develop a comprehensive understanding of women's footwear products, including features, benefits, sizing, and materials, to effectively assist customers and provide accurate information.


Order processing:

Assist customers with placing orders, processing returns and exchanges, and tracking shipments, ensuring timely and accurate resolution of any related issues.


Problem-solving: Analyze customer problems and provide appropriate solutions or escalate complex issues to the appropriate teams while maintaining ownership and following up to ensure a satisfactory resolution.


Maintain customer records:

Accurately document and update customer interactions, inquiries, and feedback in our customer relationship management (CRM) system to track trends, identify areas for improvement, and provide personalized service in the future.


Product feedback:

Act as a liaison between customers and our product development and design teams at Crimzon, gathering feedback and insights to contribute to product improvements and enhancements.


Upselling and cross-selling: Identify opportunities to recommend additional Crimzon products or services to customers based on their needs and preferences, contributing to revenue growth.


Stay up-to-date: Stay informed about industry trends, competitor activities, and new product launches to provide relevant and up-to-date information to customers.


Qualifications:
Customer-oriented mindset: A passion for delivering exceptional customer service and a strong desire to assist and satisfy customers.

Excellent communication skills:
Exceptional verbal and written communication skills with the ability to articulate complex information clearly and concisely.

Empathy and patience:
Ability to empathize with customers, maintain a calm and professional demeanor, and resolve conflicts effectively.


Problem-solving skills: Strong analytical and critical thinking skills to identify issues, propose solutions, and make sound decisions in a fast-paced environment.

Detail-oriented: Meticulous attention to detail to accurately process orders, document customer interactions, and ensure customer satisfaction.

Adaptability:
Flexibility to adapt to changing customer demands, business needs, and industry trends.

Product knowledge:
Familiarity with our women's footwear styles, brands, and sizing is preferred. Willingness to learn and develop a deep understanding of our products is essential.

Multitasking abilities:
Proficiency in handling multiple customer interactions simultaneously while maintaining a high level of professionalism and efficiency.

Technological proficiency:
Comfortable using various customer support software, CRM systems, and other communication tools.

Experience:

Prior experience in a customer service or call center role is desirable, but we welcome enthusiastic individuals with a strong customer focus who are eager to learn.


If you are passionate about customer satisfaction, have a keen eye for detail, and enjoy working in a dynamic and supportive environment, we would love to hear from you.

Join our team at Crimzon Fashion Accessories Pvt Ltd and contribute to providing an exceptional customer experience with our women's footwear brand.


Salary:
₹20,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Fixed shift

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Experience:

  • Customer service (preferred)
  • Technical support (preferred)
- total work (preferred)

Language:

  • English (preferred)

Work Location:
One location

Speak with the employer

  • Customer Care Executive

    1 month ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSGenerate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using thFUNCTIONAL AREACustomer care Executive,Customer care executive jobs in Mumbai,Customer care...

  • Customer Care Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1) New sales opportunities through lead follow-up and outbound cold calls and emails.2) Research on Industrial and Non Industrial Projects across India3) Find correct person to reach through self-research and passing through Operator/Reception4) Understand customer needs and requirements5) Route qualified opportunities to the appropriate sales...

  • Customer Care Executive

    2 months ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1) New sales opportunities through lead follow-up and outbound cold calls and emails.2) Research on Industrial and Non Industrial Projects across India3) Find correct person to reach through self-research and passing through Operator/Reception4) Understand customer needs and requirements5) Route qualified opportunities to the appropriate sales...

  • Customer Care Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to...

  • Customer Care Executive

    2 months ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILS1 Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DGF claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete2 Accepts all orders (from customer or overseas office) and processes them for handover to...

  • Customer Care Executive

    1 month ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:Mumbai,Navi-Mumbai,ThaneVACANCIES: 3QUALIFICATION:GraduationMALE/FEMALE:BothEXPERIENCE: 1 to 2 yearsJOB DETAILS To Attend the outbound calls of customers To identify and convert the opportunities for cross selling Responsible for quality communication and customer servicing Ensure customer delight and consistent service...

  • Customer Care Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:Mumbai,Navi-Mumbai,ThaneVACANCIES: 3QUALIFICATION:GraduationMALE/FEMALE:BothEXPERIENCE: 1 to 2 yearsJOB DETAILS To Attend the outbound calls of customers To identify and convert the opportunities for cross selling Responsible for quality communication and customer servicing Ensure customer delight and consistent service...

  • Customer Care Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 18 to 22kJOB DETAILS1. we are looking for dynamic people with amazing command over languageA knack for empathizing and communicating with patient families to take them on a hassle-free journey of quick recovery at their homes.The job typically entails reaching out to the potential leads, that have been generated through the website or offline...

  • Customer Care Executive

    1 month ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 18 to 22kJOB DETAILS1. we are looking for dynamic people with amazing command over languageA knack for empathizing and communicating with patient families to take them on a hassle-free journey of quick recovery at their homes.The job typically entails reaching out to the potential leads, that have been generated through the website or offline...

  • Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India employe hub Full time

    Hello,We are looking for a Customer Care Executive for a reputed firm.Location : Kalyan, Mumbai.Job Title :Customer Care Executive Location : KalyanJob OverviewA CCE is responsible for overseeing the entire operations process & responsible for ensuring operations deadlines are met while maintaining quality standards.Job SpecificationsEducation/ Formal...

  • Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India Aegis Consultants Full time

    Designation: Customer Care Executive**Location Kurla****Working Days Monday to Saturday (10:00 AM 7:00 PM)**JOB DESCRIPTION: Create a customer care protocol Handling customer complaints Gathering customer feedback Managing consumer concerns Helping every customer service professional improve Keeping track of consumer interactionsSalary: Up to ₹25,000.00...

  • Jobs for Customer Care Executive

    1 month ago

    Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:MumbaiVACANCIES: 1QUALIFICATION:Any GraduateMALE/FEMALE:Male / femaleEXPERIENCE: 1 to 3 yearJOB DETAILSThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare correspondences and fulfill customer needs to ensure...

  • Jobs for Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:MumbaiVACANCIES: 1QUALIFICATION:Any GraduateMALE/FEMALE:Male / femaleEXPERIENCE: 1 to 3 yearJOB DETAILSThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare correspondences and fulfill customer needs to ensure...

  • Jobs for Customer Care Executive

    4 weeks ago

    Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:MumbaiVACANCIES: 1QUALIFICATION:Any GraduateMALE/FEMALE:Male / femaleEXPERIENCE: 1 to 3 yearJOB DETAILSThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Prepare correspondences and fulfill customer needs to ensure...

  • Jobs for Customer Care Executive

    1 month ago

    Mumbai, Maharashtra, India SEVEN CONSULTANCY Full time

    Apply for Jobs For Customer Care Executive, Career Progress Consultants in Mumbai for 1 - 3 Year of Experience on

  • Jobs for Customer Care Executive

    4 weeks ago

    Mumbai, Maharashtra, India SEVEN CONSULTANCY Full time

    Apply for Jobs For Customer Care Executive, Career Progress Consultants in Mumbai for 1 - 3 Year of Experience on

  • Jobs for Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India SEVEN CONSULTANCY Full time

    Apply for Jobs For Customer Care Executive, Career Progress Consultants in Mumbai for 1 - 3 Year of Experience on

  • Customer Care Executive Mumbai

    1 week ago

    Mumbai, Maharashtra, India Aegis Consultants Full time

    Designation: Customer Care Executive**Location Kurla****Working Days Monday to Saturday (10:00 AM 7:00 PM)**JOB DESCRIPTION: Create a customer care protocol Handling customer complaints Gathering customer feedback Managing consumer concerns Helping every customer service professional improve Keeping track of consumer interactionsEducation: Higher...

  • Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India TriEdge Solutions Full time

    Job Position: Customer Care ExecutiveLocation:MumbaiRoles & Responsibilities:Coordination with client and keep the shipment in flow ,inbound and outbound calls.Salary: Up to ₹16,000.00 per monthBenefits: Cell phone reimbursementSchedule: Day shiftSupplemental pay types: Performance bonusWork Location:In person

  • Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India Apt Resources Full time

    JOB DESCRIPTION:Office time :10 am to 8 pmMonday to SaturdayMEMBER SUPPORT EXECUTIVE/CUSTOMER CARE - ARULA CARESALARY:20K TO 25K/MONTH INCENTIVES ON SUCCESFUL RETENDTION OF CUSTOMERS.SALARY INCREMENT:1. ON PERFROMANCE2. ANNUALLYPAID SICK LEAVES - 10/YEARPAID CASUAL LEAVES - 12/YEAROFFICE TIMING:10 AM TO 8 PM (1 HOUR BREAK)WORKING DAYS:MONDAY TO...