International Customer Care

7 days ago


Mumbai, Maharashtra, India Xpressedu Full time
Overview:

The International Customer Care role is crucial for our organization as it plays a fundamental part in delivering top-notch customer support to our global client base. This position involves addressing inquiries, issues, and feedback from customers worldwide, ensuring a positive and consistent experience for all.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat professionally and promptly
  • Handle and resolve customer issues and complaints with empathy and efficiency
  • Offer product and service information to customers in different regions
  • Collaborate with internal teams for prompt resolution of customer concerns
  • Cultivate a profound understanding of cultural nuances to effectively communicate with international customers
  • Ensure customer satisfaction and retention through proactive engagement
  • Follow established policies and procedures while recommending improvements when necessary
  • Contribute to the development of customer care resources such as FAQs and knowledge base articles
  • Work with cross-functional teams to enhance the international customer experience
  • Maintain accurate customer records and data in the CRM system
  • Identify trends in customer issues and provide actionable feedback to the management team
  • Assist in the onboarding and training of new customer care team members
  • Stay informed about product knowledge, company policies, and industry developments
  • Adapt to evolving customer care strategies and technologies
  • Ensure compliance with international customer care regulations and requirements
Required Qualifications:
  • Bachelor's degree in Business Communication or a related field
  • Demonstrated experience in international customer service or a similar role
  • Fluency in at least two languages with strong written and verbal communication skills
  • Excellent problem-solving skills and a customer-centric mindset
  • Ability to collaborate effectively in a global team environment
  • Cultural awareness and understanding of international customer expectations
  • Strong time management and organizational skills for handling a high volume of customer interactions
  • Proficiency in CRM systems and other customer support technologies
  • Capability to remain composed and professional in high-pressure scenarios
  • Flexibility to work non-traditional hours to accommodate different time zones
  • Keen attention to detail and accuracy in documentation and data entry
  • Knowledge of international trade regulations and shipping logistics is a plus
  • Experience with customer care metrics and reporting is advantageous
  • Willingness to travel internationally if needed
  • Dedication to delivering exceptional service and fostering long-term customer relationships

communication, customer service, time management, customer service management, customer support



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