Customer Care Executive

1 week ago


Mumbai, Maharashtra, India Tech Mahindra business service Full time

Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

  • Excellent English Communication Required.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • 1 Year + Bpo Exp Mandatory.

Salary:
From ₹40,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Night shift

Supplemental pay types:

  • Joining bonus
  • Performance bonus

Work Location:
In person

Speak with the employer
Expected Start Date: 07/09/2023

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