Customer Care Executive
1 week ago
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
- Excellent English Communication Required.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- 1 Year + Bpo Exp Mandatory.
Salary:
From ₹40,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Night shift
Supplemental pay types:
- Joining bonus
- Performance bonus
Work Location:
In person
Speak with the employer
Expected Start Date: 07/09/2023
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