Customer Care Representative
7 days ago
Location:
Mahalaxmi (W), Mumbai
Designation:
Customer Service Representative
We are looking for an experienced Customer Service Representative to provide excellent customer service and promote this idea throughout the organization.
Roles and Responsibilities:
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers' issues and follow problems through to resolution.
- Develop service procedures, policies, and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyze statistics and compile accurate reports.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
- Proficiency in English, Hindi & Punjabi.
- Proven working experience as a customer service executive.
- Experience in providing customer service support.
- Working knowledge of customer service software, databases, and tools.
- Strong clientfacing and communication skills
- Customer service orientation.
- Minimum Graduate
Job Types:
Full-time, Regular / Permanent
Salary:
Up to ₹20,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Education:
- Bachelor's (required)
Experience:
- total work: 5 years (preferred)
- Customer service: 1 year (required)
Language:
- Hindi (preferred)
- English (required)
- Punjabi (required)
Speak with the employer
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