Customer Care Representative

7 days ago


Mumbai, Maharashtra, India ULTRAFRESH MODULAR SOLUTIONS LTD Full time
We have an Opening in one of the leading companies in the Modular Kitchen Industry

Location:
Mahalaxmi (W), Mumbai

Designation:
Customer Service Representative


We are looking for an experienced Customer Service Representative to provide excellent customer service and promote this idea throughout the organization.


Roles and Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Develop service procedures, policies, and standards.
  • Keep accurate records and document customer service actions and discussions.
  • Analyze statistics and compile accurate reports.
  • Adhere to and manage the approved budget.
  • Maintain an orderly workflow according to priorities.
  • Proficiency in English, Hindi & Punjabi.
  • Proven working experience as a customer service executive.
  • Experience in providing customer service support.
  • Working knowledge of customer service software, databases, and tools.
  • Strong clientfacing and communication skills
  • Customer service orientation.
  • Minimum Graduate

Job Types:
Full-time, Regular / Permanent

Salary:
Up to ₹20,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:

  • Bachelor's (required)

Experience:

- total work: 5 years (preferred)

  • Customer service: 1 year (required)

Language:

  • Hindi (preferred)
  • English (required)
  • Punjabi (required)

Speak with the employer

  • Health insurance


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