Manager - Regional Operations & Customer Service

2 weeks ago


Mumbai, Maharashtra, India Abbott Full time

CFA & Transport Management

  • Manage CFA operation of the Region
  • Ensure statutory compliance at CFAs
  • Responsible for infrastructure upgradation of CFAs in line with business need
  • Ensure compliance on distribution & quality SOPs
  • Source transporters for secondary distribution
  • Process payments of CFAs and transporters
  • Identify and drive M&P initiatives and service level improvement opportunities

Stock Management

  • Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager
  • Monitor FEFO & stock freshness at CFAs
  • Ensure timely disposal of market return damages & expiries

Budgeting & Spend Management

  • Responsible for preparing Distribution Budget for the region and tracking budget vs spend
  • Responsible for rate negotiation with C&FAs, warehouse agencies and transporters

Customer Service

  • Single point regional co-ordinator for SC related queries
  • Oversee POSM distribution and sharing of information to sales team
  • Ensure adherence to SLAs with internal and external stakeholders

MINIMUM QUALIFICATIONS

Minimum Education

Post Graduate

Industrial Engineering, Logistics Management, Supply Chain Management

MINIMUM WORK EXPERIENCE

Experience Details

Minimum 5+ years of relevant experience.

  • Experience in Supply Chain & Logistics Experience
  • Handling CFA / Warehouse / Customer Service / Sales Commercial Operations
  • People Management
  • Analytical Skills


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