Manager - Regional Operations & Customer Service
2 weeks ago
CFA & Transport Management
- Manage CFA operation of the Region
- Ensure statutory compliance at CFAs
- Responsible for infrastructure upgradation of CFAs in line with business need
- Ensure compliance on distribution & quality SOPs
- Source transporters for secondary distribution
- Process payments of CFAs and transporters
- Identify and drive M&P initiatives and service level improvement opportunities
Stock Management
- Ensure stock replenishment at CFA as per forecast by co-ordinating with Distribution Planning Manager
- Monitor FEFO & stock freshness at CFAs
- Ensure timely disposal of market return damages & expiries
Budgeting & Spend Management
- Responsible for preparing Distribution Budget for the region and tracking budget vs spend
- Responsible for rate negotiation with C&FAs, warehouse agencies and transporters
Customer Service
- Single point regional co-ordinator for SC related queries
- Oversee POSM distribution and sharing of information to sales team
- Ensure adherence to SLAs with internal and external stakeholders
MINIMUM QUALIFICATIONS
Minimum Education
Post Graduate
Industrial Engineering, Logistics Management, Supply Chain Management
MINIMUM WORK EXPERIENCE
Experience Details
Minimum 5+ years of relevant experience.
- Experience in Supply Chain & Logistics Experience
- Handling CFA / Warehouse / Customer Service / Sales Commercial Operations
- People Management
- Analytical Skills
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