Current jobs related to Agm - Regional Service & Collections - Mumbai, Maharashtra - Vodafone Idea

  • Sr Manager Channel Sales

    2 months ago

    Mumbai, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Generate sales opportunities for the Johnson Controls HVAC / IAQ Product range of in the assigned region & across segments such as Commercial / Hospitality / Health Care & convert them into prospect.Achieve the allotted AOP / Sales Target assigned for the region.Provide accurate forecast for the month, quarter & year.Manage & forecast the Sales...

  • Manager Sales HVAC

    2 months ago

    Mumbai, Maharashtra, Maharashtra, India Johnson Controls International Full time

    JOB DescriptionGenerate sales opportunities for the Johnson Controls HVAC / IAQ Product range of in the assigned region & across segments such as Commercial / Hospitality / Health Care & convert them into prospect.Achieve the allotted AOP / Sales Target assigned for the region.Provide accurate forecast for the month, quarter & year.Manage & forecast the...

  • Sr Manager Channel Sales HVAC

    3 weeks ago

    Mumbai, Maharashtra, Maharashtra, India Johnson Controls International Full time

    Product Line for Channel sales - Valves/VAV/IAQ/FCU/BMSGenerate sales opportunities for the Johnson Controls HVAC / IAQ Product range of in the assigned region & across segments such as Commercial / Hospitality / Health Care & convert them into prospect.Achieve the allotted AOP / Sales Target assigned for the region.Provide accurate forecast for the month,...

  • SME Controls

    2 months ago

    Mumbai, Maharashtra, Maharashtra, India Johnson Controls International Full time

    JOB DESCRIPTIONJob TitleSubject Matter Expert (SME)_ControlsJob Code / Job Grade172Geo LocationDivisionBT&SReports ToProject delivery and excellence Leader - CFSDirect ReportEffective DateDate of Last RevisionPrepared ByRajendra SalviApproved ByMangesh ParabA. PRIMARY Purpose (Why does this job exists)To Provide Technical Support ON/OFF field to Project &...

  • Partner Manager

    2 months ago

    Mumbai, Maharashtra, Maharashtra, India CommScope Full time

    Job Description: Partner Sales Manager – Hospitality (India Region) In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. Ruckus Networks, a CommScope business, is looking to add a Partner Sales Manager based in the Mumbai, India. For the hard-working people in the world’s most demanding...

  • Agm - Regional Service & Collections

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 26764- Location: Mumbai, IN- Function: VIBS- About: **Role** AGM- Regional Service & Collections **Job Level/ Designation M2 **Function / Department** Enterprise - Customer Service **Location** Mumbai **Job Purpose** **Role purpose**: To support & execute the service & collections strategy thereby ensuring benchmark levels are met across...

  • Agm-regional Service

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 16434- Location: Mumbai, IN- Function: VIBS- About: **Role Regional Service & Collections **Function / Department** Enterprise **Location** Mumbai **Job Purpose** Define and execute strategic initiatives on service & collections including account coverage, level 2 customer responses, requests & complaints handling, compliance to standard...

  • Agm - Regional Service & Collections

    2 weeks ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 44847- Location: Mumbai, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • AGM - Regional Service & Collections

    2 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Regional Service & Collections

    1 week ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Regional Service & Collections

    3 days ago

    mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Regional Service&Collections

    3 months ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Carrier Collections

    3 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Carrier Collections

    1 week ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Carrier Collections

    2 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM- Carrier Collections

    1 week ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm-regional Collections

    4 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 18115- Location: Mumbai, IN- Function: VIBS- About: **Role** Regional Collections Lead, Non Mobility **Function / Department** Enterprise **Location** TBA **Band** M2 **Job Purpose** - To manage and drive the CLUSTER VIBS NON MOBILITY- collections (FLD,FLV,CAL,MADVT,BULK SMS) of the CNC Function with close Co-ordination with various...

  • Regional Collection Officer

    3 months ago

    Mumbai, India Chromachemie Laboratories pvt,Ltd Full time

    **Job Title: Regional Collection Officer** **Qualification: Graduation (Pref Commerce)** **Location: Mumbai** **Experience: 2 Yrs in Field** **Job Description/ Responsibilities**: - Reasonable knowledge of accounts - Working knowledge of MS Excel - 100% work will be on field & should be willing to travel - Working area will be Gujarat - Responsible to...

  • Regional Collection Manager

    5 days ago

    Mumbai, India Aditya Birla Group Full time

    To manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters. livery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant...

  • Regional Collection Manager

    4 days ago

    mumbai, India Aditya Birla Group Full time

    To manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters. livery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant...

  • Agm- Treasury

    3 months ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 44339- Location: Mumbai, IN- Function: Commercial/ Finance- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand...

  • Agm Epc Sales Maharashtra

    3 months ago

    Mumbai, India Grew Full time

    **JOIN US**JOIN US**: Growth is the only evidence of life, and it's our imaginations that make us infinite. We are always on the lookout for talent that reflects this vision. Have the ability and qualifications to not only work in but also create an ever-growing environment? AGM EPC Sales Maharashtra & Goa Supporting Regional Heads in Sales penetration,...

  • AGM- Circle Ops

    4 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm - Technology Projects

    3 months ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 40895- Location: Mumbai, IN- Function: Technology/ IOT/Cloud- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing...

  • Agm - Sales & Marketing

    4 months ago

    Mumbai, India samvid search Full time

    Designation: Manager / Sr. Manager / AGM No. of Vacancies: One Skills, Knowledge: Technical understanding of C&I, LV cables, understanding of cables’ Technical Data Sheet, Quality Plan Basic Computer skills, friendly with use of software packages like MS Word, Excel, Power Point, Outlook Friend with use of some ERP package Experienced in...

Agm - Regional Service & Collections

3 months ago

Mumbai, Maharashtra, India Vodafone Idea Full time

Job Req ID:

Location: Mumbai, IN- Function: VIBS- About:

Role
AGM- Regional Service & Collections

**Job Level/ Designation
M2

Function / Department
Enterprise - Customer Service

Location
Mumbai

Job Purpose

Role purpose:

To support & execute the service & collections strategy thereby ensuring benchmark levels are met across the customer life cycle for an identified set ofstrategic accounts across all segments & collections across specific account categories, to deliver the best in class customer experience, to drive net promoter score and CSAT index across segments,, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to engage with C-levels, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, to ensure that account service management teams across regions are well organised, trained and motivated to adopt a consultative approach & use analytics as a means to improve customer experience that can support the organisation's vision & objectives.


Key accountabilities and decision ownership : Strategic v Define and execute strategic initiatives for service & collections including account plans and coverage for a strategic set of accounts across segmentsto enhance competitive position in the region v Implement a plan to improve customer experience based on feedback based on customer VOC, RNPS, C-SAT scores etc. v Guide & motivate the team to act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands

Operational -v Compliance to standard servicing norms, monitor customer commitments, intervene proactively and act as an escalation point for account service managers, thereby ensuring minimum service level breaches v Proactive root cause analysis, review trending of statistical data and performance reports to identify recurrent issues & fixes v Revenue enhancement through service led upsell/ cross-sell measures & campaigns v Customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. v Motivate and direct the team to drive automation & digital agenda with customers to reduce cost to serve v Ensure that payments receivables are collected within the defined period for an identified bucket through various process enhancement thereby increasing incremental revenue from the existing base. v Build a strong feedback mechanism through continuous engagement with stakeholders and customers - to review account performance, conduct audits on RNPS, quality aspects & processes

Key performance indicators : 1) VIBS RNPS, CSAT& Key national programs 2) Operational KPI's for customer engagement - service management, incident and escalation management. 3) Digital drive & self-service adoption resulting in cost optimization & reduced cost to serve 4) Customer Retention management, Revenue enhancement, Collections (identified receivables bucket) 5) People Management & Capability development

Developmental -v Creating an environment of high engagement during change management and challenge & motivate people for higher accomplishments v Continuous training & certification on building capabilities, skills, competencies with specific focus on other LoBs (IoT, Cloud, FLX etc)