Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2

2 weeks ago


Mumbai, Maharashtra, India timesjobs Full time
Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2

Date: 3 Oct 2023

Location:
Mumbai, India

Company:
Tata Communications

Job Family Descriptor

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise

Broad outline of the Role
Purpose

Broad objective of the role

Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills

Communication Skills

Job Segment:
Operations Manager, Service Manager, Engineer, Customer Service, Operations, Engineering

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