Manager - Customer Service Operations Cloud Security Customer Service Operations - B3201 2
2 weeks ago
Date: 2 Apr 2024
Location:
Mumbai, India
Company:
Tata Communications
Broad outline of the Role
Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain.
The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution.This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Purpose - Broad objective of the roleSize and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
Graduate with 4-7 years of experience
Other knowledge/skills
Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
Experience in troubleshooting platform related issues, data backup, restoration, retention
Maintains awareness of latest technologies in the domain
Key Responsibilities
Technical administration or troubleshooting to ensure the efficient functionality of the solution.
Incident Validation, Incident Analysis, Solution recommendation
Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
Act as a point of escalation for Level-1 customer service analysts
Coordinate with IT teams on escalations, tracking, performance issues, and outages.
Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
Publish weekly reports and monthly reports on customer service operations activity.Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment:
Operations Manager, Service Manager, Engineer, Operations, Customer Service, Engineering
-
Mumbai, Maharashtra, India timesjobs Full timePosition: Manager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2Date: 2 Apr 2024Location: Mumbai, IndiaCompany: Tata CommunicationsBroad outline of the RoleResponsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and...
-
Mumbai, Maharashtra, India Tata Communications Ltd Full timeApply for Manager Customer Service Operations Cloud & Security Customer Service Operations B3201_2, Career Progress Consultants in Mumbai for 4 - 7 Year of Experience on
-
Mumbai, Maharashtra, India timesjobs Full timeManager - Customer Service Operations (Cloud & Security Customer Service Operations) - B3201_2Date: 3 Oct 2023Location: Mumbai, IndiaCompany: Tata CommunicationsJob Family DescriptorManage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between...
-
Customer Service Manager
2 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeCustomer Service Manager, ILS West India Job Location : Kanjurmarg, Mumbai This position is responsible for overall customer service and documentation management performance for West region / branch ILS operations including buyers consolidation (CNS) & freight forwarding (IFS) across all major operational locations in India . The position assists the country...
-
Mumbai, Maharashtra, India timesjobs Full timeManager - Customer Success Management (Customer Success Management) - B3201_2Date: 17 Aug 2023Location: Mumbai, IndiaCompany: Tata CommunicationsJob Family DescriptorAct as Customer voice in the organization and viceversa and be the customer champion for all service expectations and contractual obligations by orchestrating Tata Communication teams to exceed...
-
Lead - Security Operations & Management
4 weeks ago
Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full timeLead Security Operations and Management/Head Cyber SecurityJob Description :Lead Security Operations and Management, shall be responsible for ensuring the day-to-day operations and maintenance of the organization's cyber security infrastructure and controls to protect systems, networks, and data to strengthen security posture and ensure the control...
-
Customer Sales Services Manager
1 week ago
Mumbai, Maharashtra, India TekPillar Full timeApply for Customer Sales Services Manager, Tekpillar in Mumbai for 2 - 4 Year of Experience on
-
Operation Manager
2 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSAttending enquiries through various sources and be a first point of contact to introduce the company and servicesPreferably in B2C segment and healthcare client facing roleKeeping enrolled clients warm by creating touch points through emails, texts, callsTaking testimonials from existing clientsMarketing & Procurement & its stock...
-
Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSHandling overall operations of Logistics from source to delivery. Be a first point of contact to handle and resolve customer complaints. Research information and troubleshoot problems using available resources. Getting deep into issues & providing efficient solution with help of the internal Team. Monitoring loads on the application system Email...
-
Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...
-
Customer Service/Customer Support Internship
3 days ago
Mumbai, Maharashtra, India Kanishka Software Private Limited Full timeAbout the internship:Responsibility:Manage Application implementation and training at the site Resolving IT issues in a timely manner.Communicating with coworkers to diagnose the problem.Understanding Application flow.Product Documentation.Troubleshooting and resolving issues with our IT systems when they arise.Resolve tickets representing staff-generated...
-
Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India timesjobs Full time: FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...
-
Customer Service Executive
3 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeJob Title Customer Service Executive From Salary 3.5 Lakh(s) INR per Annum To Salary 4.5 Lakh(s) INR per Annum Industry ITES/BPO Position Type Permanant Role Customer Service Executive (Voice) Required Education Any Graduate Work Location Airoli Description You will be responsible for Customer service (Non-Technical) where in you will be managing incoming...
-
Digiboxx - SecOps Engineer - Cloud Services
2 weeks ago
Mumbai, Maharashtra, India DIGIBOXX TECHNOLOGIES AND DIGITAL INDIA PVT LTD Full timeJob Description : Digiboxx - India's 1st digital storage & asset management platform is looking for SRE-4 (Sec Ops). If you have an obsession to change the world with technology, and create difference in what you do, then Digiboxx is your place to be, where dreams take flight, ideas turn into innovations and every goal achieved is...
-
Customer Service Executive
2 weeks ago
Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS Answering client correspondences through email, social media, and by phone. Relaying extensive product information to customers. Closing sales for the company. Filing customer records, including contact information, purchases and billings. Conducting surveys and writing reports based on customer feedback on products and services. Providing...
-
Jobs for customer service
5 days ago
Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSResponding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and...
-
Security Operations Center Consultant
1 week ago
Mumbai, Maharashtra, India Panchjanya HR Services Full timeSOC Consultant Experience : 4-8 YearsResponsibilities :- Manage GLBA security awareness and training program and annual information security awareness activities.- Work alongside the QA department to ensure all documents are concise and well written in order to meet ISO's standards.- Monitor company s internal logs and traffic via Splunk to proactively...
-
Mumbai, Maharashtra, India timesjobs Full timeManager - Sales (Commercial Business Operations) - B3201_1Date: 22 Feb 2024Location: Mumbai, IndiaCompany: Tata CommunicationsBroad outline of the RoleThe role will manage and co-ordinate the commercial and (or) bid management operations to support commercial opportunities with the customers. This includes - capturing planning, writing, editing, bid...
-
Customer Service Executive
2 weeks ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSRoles :Handling customer queries via call , Email, Chat processInbound processOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service delivery
-
Operation Executive
2 weeks ago
Mumbai, Maharashtra, India Atharva Endeavours LLP Full times an Operations Executive in our NBFC Bank specializing in Microfinance, you will be responsiblefor overseeing and coordinating the day-to-day operational activities of the branch.Your role will involve ensuring efficient delivery of microfinance services, maintaining compliance with regulatorystandards, and optimizing operational processes to enhance...