Customer Service/Customer Support Internship
3 weeks ago
About the internship:
Responsibility:Manage Application implementation and training at the site Resolving IT issues in a timely manner.
Communicating with coworkers to diagnose the problem.
Understanding Application flow.
Product Documentation.
Troubleshooting and resolving issues with our IT systems when they arise.
Resolve tickets representing staff-generated technical requests or issues and troubleshoots technical and process issues to maintain productivity.
Analyze and report product malfunctions
Documenting common support procedures Reports submission on time Work closely with the development team to ensure that the software meets the specified requirements.
Requirements:
IT support role, presales, or similar position knowledge or equivalent experience.
Strong knowledge of computer hardware and software
Familiarity with operating systems such as Windows, macOS, and Linux.
Excellent communication and customer service skills.
Ability to work independently and prioritize tasks effectively.
Proficient in Microsoft O365.
>
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 15th May'24 and 19th Jun'24
3. are available for duration of 3 months
4. have relevant skills and interests
Stipend:
INR ₹ 7,000 /monthDeadline:
:59:59Other perks:
Certificate, 5 days a weekSkills required:
MS-Office, MS-PowerPoint and MS-ExcelAbout Company:
We are a business and technology consulting firm established in December 2017 by a team of professionals with a strong background in technology as well as business, who came together for a common cause and the mission of the company 'transforming present and future together'. This concept evolved because it was found that it is the need of the hour as every employee and every organization feels that something is lacking in the system, which results in non-satisfaction with the job and the operation process.Kanishka Software helps its clients, which results in the client's profitability and productivity, by making processes streamlined so that every internal process will no longer be a liability but an asset to every business. Our innovative and flexible approach ensures that our services are specific to the individual needs of our clients. Our vast industry experience and exposure allow us to service the individual needs of all clients to their satisfaction.
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