Customer Tech Support

4 weeks ago


Mumbai, Maharashtra, India timesjobs Full time

  • Manage incoming and outgoing calls.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage CRM tool.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Contribute to team effort by accomplishing related results as needed.

FUNCTIONAL AREA
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