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Manager - Sales Operations and Enablement

3 months ago

Mumbai, Maharashtra, India NTT Full time
JOB DESCRIPTION

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The primary objective of the Sales Operations and Enablement Manager is to operationally manage a team of functional individual contributors in enabling the sales force with relevant and valuable sales tools, processes, methods and training. This individual will provide support to internal stakeholders and direct reports in the achievement of their goals.

Working at NTT

Key Roles and Responsibilities:

Assist the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training. Act as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps. Provide sales tools and methodologies that assist with the management of account opportunities, pipelines and forecasting efforts, ensuring accessibility and tool utility training. Plans and organises multiple work outputs by assigning priorities and continuously reviewing objectives and goals. Improve sales performance through continuously evolving processes, technology and methodologies to meet deliverables. Act as a change agent for sales initiatives by executing enabling activities such as tools, process and methods. Identify and develop improvements to current processes and methods. Provide the knowledge and skills that enable successful customer business outcomes. Working with smaller sales teams and providing operational management to a team of functional individual contributors, implement sales onboarding, training and coaching. Track sales metrics and manage accuracy, providing related reporting to the relevant stakeholders. Provide sales process management support to sales teams. Ensure the delivery of content and communication related to marketing and sales collateral and commercial messaging. Work with internal stakeholders and benchmark external data to assist with the development of compensation plans. Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness.

Knowledge, Skills and Attributes:

A good understanding of the vast range of IT operations and NTT service offerings Demonstrable knowledge and understanding of IT industry environment and business needs Demonstrate operational team management and leadership skills and able to effectively manage the resources that report to them Good collaboration skills and able to interact professionally Good relationship building skills and knowledge of the client environment Analytical in approach with good attention to detail Ability to make sound decisions based on information / statistics Understanding of the local sales environment and ability to grasp the challenges facing the sales force Ability to identify trends and areas for improvement Thorough understanding of solution selling concepts and solid knowledge on sales process design

Academic Qualifications and Certifications:

Bachelor's degree Relevant certifications

Required Experience:

Advanced demonstrable level of relevant experience in similar role within a related environment Advanced previous experience operationally managing a sales operations / effectiveness team Advanced experience dealing with stakeholders to influence sales Advanced demonstrable experience in the sales operations / effectiveness management role Advanced strategic and operational planning experience Advanced with process engineering and management Advanced systems experience

Skills Summary

Managing Sales Teams, Process Management, Sales, Sales and Operations Planning (S&OP), Sales Process, Sales Tools Development, Solutions Selling

Workplace type:

Hybrid Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.